eDivert
Customer Experience and Contact Center
eDivert is a UK-based BPO company that provides customer experience and contact center solutions for SMEs, known for its values-driven approach and flexible franchise model.
Size
1-10
Private
Mission
To empower businesses in their growth journey.
About
eDivert offers customer experience and contact center solutions along with marketing operations and sales lead-generation services for clients in small and medium-sized enterprises. The company operates using an onshore model and supports UK-based businesses.
It is recognized for its commitment to communication and collaboration, with a franchise model that allows for low overheads and high profit margins.
Services
eDivert provides customer experience and contact center solutions supported by marketing operations and sales lead-generation services. These services include outbound telesales, live chat support, email support, and social media customer care. Each solution is tailored to enhance customer relationships and optimize business operations for SMEs.
Capabilities
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Social Media Customer Care
Customer & Marketing Analytics
Campaign Management
Content Creation & Localisation
Social Media Management
Email Marketing Production
Lead Research & List Building
Industries Served
The company serves clients in small and medium-sized enterprises. It has experience supporting various sectors with services aligned to their specific needs, ensuring effective customer engagement and operational efficiency.
Unique Stregths
eDivert is known for its values-driven approach, emphasizing communication, collaboration, and a growth mindset. Its operational practices include a unique franchise model that allows flexibility and scalability, helping clients achieve better market reach and resource management.
Delivery Footprint
Headquartered in Bognor Regis, England, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
eDivert
?
eDivert specializes in providing customer experience and contact center solutions, primarily focused on enhancing client interactions through various channels. Their service offerings include outbound telesales, live chat and messaging support, email assistance, and social media customer care. Additionally, they offer services in customer and marketing analytics, campaign management, content creation and localization, social media management, email marketing production, and lead research and list building, all tailored to improve customer relationships and streamline business operations for small and medium-sized enterprises.
What additional services does
eDivert
provide?
In addition to their core offerings in customer experience and contact center solutions, eDivert provides a range of supplementary services. These include marketing operations and sales lead-generation services, which further enhance their clients' capabilities in reaching potential customers and optimizing marketing strategies.
When was
eDivert
founded?
eDivert was established in 2014, which means the company has been operating for approximately 10 years as of 2024. Since its inception, eDivert has dedicated itself to empowering businesses by offering a range of customer service and marketing solutions.
What industry verticals does
eDivert
serve?
What delivery model does
eDivert
offer?
eDivert employs an onshore delivery model, providing services primarily within the United Kingdom. This approach allows the company to maintain close proximity to its clients, ensuring effective communication and collaboration. Additionally, eDivert utilizes a work-from-home or virtual environment, showcasing flexibility in how services are rendered to meet diverse client needs.
How many employees and/or seats does
eDivert
have?
eDivert operates with a small team of 1 to 10 employees. This size allows for a close-knit work environment, facilitating agile decision-making and personalized service delivery, which can be particularly advantageous for their clients.
Can
eDivert
be considered a good service provider for startups?
Can
eDivert
be considered a good service provider for SMBs?
eDivert is well-positioned to serve small and medium-sized businesses (SMBs), as their service offerings are specifically designed to cater to the unique needs of this market segment. With a focus on personalized service and a flexible delivery model, eDivert can provide SMBs with the necessary tools and support to enhance customer engagement and drive growth. Their experience in working closely with SMEs ensures that they understand the challenges these businesses face and can adapt their solutions accordingly.
Can
eDivert
be considered a good service provider for enterprises?
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