Eclerx
Customer Experience and Contact Center
eClerx Services Limited is a leading global provider that provides customer experience and contact center services for banking, financial services, and retail, known for its innovative approach in optimizing complex business operations.
Size
over-10K
Public
100m-1b
Mission
About
eClerx Services Limited offers customer experience and contact center services along with technical support and data analytics for clients in banking, financial services, and retail. The company operates using a global delivery model and supports Fortune 500 and Fortune 2000 enterprises.
It is recognized for its service excellence, with numerous accolades highlighting its commitment to quality and innovation in business process management.
Services
eClerx Services Limited provides customer experience and contact center services supported by technical support and data analytics. These services cover inbound customer support, quality assurance, and campaign management, tailored to support clients' operational needs and enhance their customer engagement strategies.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Campaign Management
Content Creation & Localisation
Email Marketing Production
Data Entry & Data Processing
Market & Competitive Intelligence
Business & Financial Research
Change Management & Training
Process Assessment & Transition Management
Industries Served
The company serves clients in banking, financial services, and retail. It has experience supporting Fortune 500 and Fortune 2000 enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
eClerx is known for its innovative approach in optimizing complex business operations, offering clients deep domain expertise combined with cutting-edge technology. Its approach includes a focus on service excellence and operational efficiency, which help deliver consistency at scale.
Delivery Footprint
Headquartered in India, the company operates using a global delivery model. It serves clients across multiple continents, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Eclerx
?
Eclerx specializes in delivering customer experience and contact center solutions, complemented by technical support and data analytics. Their service portfolio includes inbound customer support, quality assurance, campaign management, and various other services such as content creation, email marketing production, data entry, market intelligence, and process management. This diverse range of offerings is designed to meet the operational needs of their clients and enhance customer engagement strategies.
What additional services does
Eclerx
provide?
When was
Eclerx
founded?
Eclerx was established in the year 2000, making it a prominent player in the business process outsourcing sector for over 24 years. Since its inception, the company has evolved to provide comprehensive services that align with industry needs, particularly in customer experience and contact center management.
What industry verticals does
Eclerx
serve?
Eclerx primarily serves the Banking & Financial Services and Retail & e-Commerce sectors. This focus on specific industries allows them to tailor their services to meet the unique challenges and requirements faced by clients in these fields.
What delivery model does
Eclerx
offer?
How many employees and/or seats does
Eclerx
have?
Eclerx boasts a workforce of over 10,000 employees. This substantial team size reflects the company's capacity to handle large-scale projects and provide extensive support across various service offerings, ensuring efficient operations and high-quality service delivery.
Can
Eclerx
be considered a good service provider for startups?
Eclerx may not be the ideal service provider for startups looking for highly customized or lower-scale solutions. Their extensive service offerings and large operational scale are better suited for established businesses that require robust support systems. Startups might find Eclerx's capabilities to be overwhelming or not fully aligned with their immediate needs, as they typically benefit from more agile and flexible service providers that cater specifically to their growth stage.
Can
Eclerx
be considered a good service provider for SMBs?
For small and medium businesses, Eclerx presents a viable option due to its wide array of services and proven operational efficiency. Their experience with Fortune 500 and Fortune 2000 companies indicates a high level of reliability and quality. However, SMBs may need to evaluate whether the scale of Eclerx's solutions aligns with their specific requirements, as they often require more tailored and flexible approaches to support their growth.
Can
Eclerx
be considered a good service provider for enterprises?
Eclerx is an excellent choice for enterprises and large companies seeking a dependable service provider. With a solid foundation in customer experience management and technical support, along with a portfolio of awards recognizing their service excellence, Eclerx demonstrates the capability to meet sophisticated business needs. Their global delivery model further ensures that they can support large-scale operations effectively, making them a strong partner for enterprises looking to optimize their processes and enhance customer satisfaction.
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