eClerx
Customer Experience and Contact Center
eClerx Services Limited is a technology and productized services company that provides customer experience and contact center solutions for banking, financial services, retail, telecommunications, media, travel, and manufacturing sectors, known for its innovative service design and global delivery model.
Size
51-200
Public
Mission
About
eClerx Services Limited offers customer experience and contact center solutions along with analytics and data services for clients in banking, financial services, retail, telecommunications, media, travel, and manufacturing. The company operates using an offshore and hybrid delivery model and supports Fortune 2000 clients worldwide.
It is recognized for its commitment to quality and operational excellence, with a strong focus on process management and automation that drives digital growth.
Services
eClerx Services Limited provides customer experience and contact center solutions, supported by analytics and data services. These services include inbound customer support, technical support, live chat and messaging support, and quality assurance monitoring. Each solution is tailored to enhance customer interactions and improve operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Automation & RPA Enablement
Market & Competitive Intelligence
Customer & Marketing Analytics
Descriptive & Diagnostic Analytics
Predictive Modelling
Data Engineering & ETL
Business Intelligence & Dashboarding
Campaign Management
Content Creation & Localisation
Social Media Management
Media Planning & Buying
Marketing Automation & CRM Ops
Industries Served
The company serves clients in banking and financial services, retail and e-commerce, telecommunications and media, travel, hospitality and leisure, manufacturing and industrial sectors, and technology. It has extensive experience supporting Fortune 500 clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
eClerx is known for its innovative service design and commitment to quality, offering clients deep domain expertise and advanced analytics capabilities. Its approach includes leveraging technology and automation to optimize business processes, ensuring scalability and efficiency in service delivery.
Delivery Footprint
Headquartered in Mumbai, India, the company operates using an offshore and hybrid delivery model. It serves clients across multiple geographies, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Telecommunications & Media
Manufacturing & Industrial
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
eClerx
?
eClerx specializes in delivering customer experience and contact center solutions, focusing primarily on enhancing customer interactions. Their service offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, live chat and messaging support, as well as comprehensive quality assurance and monitoring. Additionally, they provide a range of consulting services aimed at improving the customer journey, alongside voice-of-customer analytics, automation enablement, and various analytics services that help businesses understand and enhance their operational efficiency.
What additional services does
eClerx
provide?
In addition to their primary offerings, eClerx provides a range of additional services in analytics and data, as well as AI and data services. These capabilities further enhance their ability to support clients by leveraging data-driven insights and advanced technological solutions to optimize business processes.
When was
eClerx
founded?
eClerx was established in the year 2000, marking over 23 years of experience in the business process outsourcing sector. Since its inception, the company has grown significantly, establishing a strong presence in various industries and building a reputation for quality and operational excellence.
What industry verticals does
eClerx
serve?
eClerx serves a diverse range of industries, including Banking & Financial Services, Retail & e-Commerce, Telecommunications & Media, Travel, Hospitality & Leisure, Manufacturing & Industrial, and Technology & SaaS. This extensive industry focus allows them to tailor their services to meet the specific needs of clients across these sectors.
What delivery model does
eClerx
offer?
eClerx employs an offshore and hybrid delivery model, which allows them to efficiently cater to clients across multiple geographies. The offshore model typically involves providing services from remote locations, while the hybrid approach combines both on-site and remote resources to meet client requirements. This flexibility in delivery enables eClerx to adapt to varying client needs while ensuring quality service.
How many employees and/or seats does
eClerx
have?
eClerx has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a specialized focus on delivering high-quality services while fostering a collaborative environment that can adapt to client demands effectively.
Can
eClerx
be considered a good service provider for startups?
Can
eClerx
be considered a good service provider for SMBs?
Can
eClerx
be considered a good service provider for enterprises?
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