Eckoh
Customer Experience and Contact Center
Eckoh is a global leader that provides customer experience and contact center solutions for banking, financial services, telecommunications, media, retail, and e-commerce, known for its secure payment processing and compliance expertise.
Size
Public
Mission
To help organizations drive customer engagement, trust, and loyalty while exceeding compliance requirements and maintaining high levels of security.
About
Eckoh offers customer experience and contact center solutions along with secure payment services for clients in banking, financial services, telecommunications, media, retail, and e-commerce. The company operates using a hybrid delivery model and supports enterprises with high security and compliance needs.
It is recognized for its innovative technology and commitment to PCI DSS compliance, with a focus on safeguarding sensitive customer data across multiple communication channels.
Services
Eckoh provides customer experience and contact center solutions supported by secure payment services and specific offerings such as inbound customer support and technical support (Tier 1/2). These services cover voice, digital, and online channels, and are tailored to support organizations in enhancing customer engagement and ensuring compliance with regulatory standards.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in banking, financial services, telecommunications, media, retail, and e-commerce. It has experience supporting large enterprises with services aligned to industry-specific requirements and technology platforms that ensure secure payment handling and customer interaction recording.
Unique Stregths
Eckoh is known for its advanced digital security technology and PCI DSS-compliant solutions, offering clients peace of mind regarding data protection. Its approach includes seamless integration of cloud-based solutions, which help deliver consistent and secure customer experiences at scale.
Delivery Footprint
Headquartered in Hemel Hempstead, UK, the company operates using a hybrid delivery model. It serves clients across the globe, with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Clients
Boden
The Co-op Group
What's the main service provided by
Eckoh
?
Eckoh specializes in providing comprehensive customer experience and contact center solutions, with a strong emphasis on secure payment services. Their offerings include inbound customer support and technical support at Tier 1 and Tier 2 levels, catering to various communication channels such as voice, digital, and online platforms. This diverse service portfolio is designed to enhance customer engagement while ensuring adherence to regulatory compliance requirements.
What additional services does
Eckoh
provide?
When was
Eckoh
founded?
Founded in 1997, Eckoh has been in operation for 27 years, establishing itself as a key player in the customer experience and contact center industry. Over the decades, the company has evolved and adapted to meet the changing needs of its clients, maintaining a strong focus on security and compliance in its service offerings.
What industry verticals does
Eckoh
serve?
Eckoh serves a variety of sectors, including Banking & Financial Services, Telecommunications & Media, and Retail & e-Commerce. This diverse industry focus allows Eckoh to tailor its solutions to meet the unique challenges and regulatory demands of each sector.
What delivery model does
Eckoh
offer?
Eckoh employs a hybrid delivery model that combines onshore, nearshore, and offshore resources to cater to its clients' specific needs. This approach enables the company to leverage the strengths of different operational environments, ensuring flexibility and efficiency in service delivery while maintaining high standards of security and compliance.
How many employees and/or seats does
Eckoh
have?
Can
Eckoh
be considered a good service provider for startups?
Can
Eckoh
be considered a good service provider for SMBs?
Can
Eckoh
be considered a good service provider for enterprises?
Eckoh is well-suited for enterprises and large organizations seeking robust customer experience solutions. With a strong emphasis on security, including PCI DSS compliance, and an extensive service portfolio tailored to meet complex requirements, Eckoh proves to be a reliable partner. Their hybrid delivery model further enhances scalability, making it easier for large companies to integrate their operations seamlessly and maintain consistent customer interactions.
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