Echo U Ltd
Customer Experience and Contact Center
Echo-U is a leading boutique customer contact centre that provides customer experience and contact center solutions for premium UK brands, known for its exceptional customer experience excellence and consultative approach.
Size
51-200
Private
Mission
About
Echo-U offers customer experience and contact center solutions along with back-office operations and HR, recruitment, and payroll services for clients in various industries. The company operates using a private limited model and supports UK-based premium brands.
It is recognized for its exceptional customer experience excellence, with over two decades of experience in managing customer contact through transparent and valued relationships.
Services
Echo-U provides customer experience and contact center solutions supported by back-office operations and HR, recruitment, and payroll services. These services include inbound customer support, technical support (Tier 1/2), billing & invoicing, and recruitment process outsourcing (RPO). Each solution is tailored to support clients' needs for exceptional customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Billing & Invoicing
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in various sectors, particularly logistics and other premium brands. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring a high standard of customer interaction and satisfaction.
Unique Stregths
Echo-U is known for its exceptional customer experience excellence, offering clients a consultative approach that fosters valued relationships. Its operational practices include leveraging leading industry technology and best practices combined with the art of conversation, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Newcastle upon Tyne, United Kingdom, the company operates using a private limited delivery model. It serves clients across the UK, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
No items found.
Clients
Shawn Mendes
Russell Westbrook
What's the main service provided by
Echo U Ltd
?
Echo U Ltd specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a range of services designed to enhance client interactions, including inbound customer support, technical support at both Tier 1 and Tier 2 levels, billing and invoicing assistance, as well as recruitment process outsourcing (RPO). Each service is crafted to meet the unique needs of clients, ensuring a focus on exceptional customer engagement and operational efficiency.
What additional services does
Echo U Ltd
provide?
In addition to its core offerings, Echoccs provides a range of supplementary services that enhance its capabilities. These include HR recruitment and payroll services, as well as IT infrastructure and managed services, which together support a comprehensive approach to client needs beyond customer experience.
When was
Echo U Ltd
founded?
Founded in 2001, Echo U Ltd has been in operation for over 23 years, establishing itself as a reliable provider in the customer experience sector. The company has built a strong reputation since its inception, continuously evolving to meet the demands of its clients in various industries.
What industry verticals does
Echo U Ltd
serve?
What delivery model does
Echo U Ltd
offer?
How many employees and/or seats does
Echo U Ltd
have?
Echo U Ltd currently employs between 51 and 200 individuals, reflecting a workforce that is well-equipped to handle a diverse range of customer service needs. This size allows the company to maintain a personal touch while also having the capacity to manage significant client demands.
Can
Echo U Ltd
be considered a good service provider for startups?
Echo U Ltd can be a valuable service provider for startups looking to establish a strong customer service foundation. With its range of tailored services, including inbound customer support and technical assistance, the company can help startups enhance their customer engagement from the outset. Their consultative approach ensures that the services are aligned with the specific needs of new businesses, fostering growth and customer satisfaction.
Can
Echo U Ltd
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Echo U Ltd presents a strong option due to its scalable service offerings and experience in managing customer interactions. The company’s ability to provide both customer support and back-office operations means that SMBs can benefit from a comprehensive service that adapts to their evolving needs, enabling them to focus on growth while ensuring high standards of customer service.
Can
Echo U Ltd
be considered a good service provider for enterprises?
Echo U Ltd is well-positioned to serve enterprises and large companies, thanks to its extensive experience and robust service offerings. Their emphasis on operational efficiency and exceptional customer experience makes them a reliable partner for organizations seeking to enhance their customer engagement strategies. The company’s use of advanced technology and industry best practices further supports large-scale operations, ensuring consistent and high-quality service delivery.
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