Echo Managed Services
Customer Experience and Contact Center
Echo Managed Services is a specialist outsourcing firm that provides customer experience and contact center solutions for the water utilities sector, known for its proprietary billing software and comprehensive customer journey management.
Size
201-500
Private
10m-50m
Mission
To provide customer-led solutions that enrich experiences and protect brands.
About
Echo Managed Services offers customer experience and contact center solutions along with debt collection and billing services for clients in the water utilities sector. The company operates using an onshore model and supports UK-based water companies.
It is recognized for its advanced technology solutions, including the market-leading RapidXtra and Aptumo software, which enhance customer engagement and revenue management.
Services
Echo Managed Services provides customer experience and contact center solutions supported by debt collection and billing services. These services cover inbound customer support and billing processes, tailored to support the operational needs of water companies in managing customer journeys and revenue recovery.
Capabilities
Inbound Customer Support
Billing & Invoicing
Industries Served
The company serves clients in the water utilities sector. It has experience supporting utility providers with services aligned to industry-specific requirements and technology platforms such as RapidXtra and Aptumo.
Unique Stregths
Echo Managed Services is known for its commitment to integrity and collaboration, offering clients a skilled workforce dedicated to enhancing customer experiences. Its approach includes leveraging best practice technology and expert processes, ensuring consistent service delivery and brand protection for clients.
Delivery Footprint
Headquartered in Walsall, England, the company operates using an onshore delivery model. It serves clients across the United Kingdom, with teams working in a collaborative environment to meet client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Clients
No items found.
What's the main service provided by
Echo Managed Services
?
Echo Managed Services specializes in delivering customer experience and contact center solutions, primarily focused on inbound customer support and billing services. Their offerings are designed to assist clients in the water utilities sector, ensuring efficient management of customer interactions and revenue processes.
What additional services does
Echo Managed Services
provide?
In addition to its core customer experience and contact center solutions, Echo U Ltd offers a variety of supplementary services. These include back-office operations and finance and accounting support, which enhance their overall service portfolio and allow clients to streamline their operations while focusing on their primary business objectives.
When was
Echo Managed Services
founded?
Echo Managed Services was established in 2002, which means the company has been operating for over 21 years. This extensive experience within the industry has allowed them to refine their services and build a reputation for reliability and effectiveness in customer management.
What industry verticals does
Echo Managed Services
serve?
Echo Managed Services primarily serves the Energy & Utilities sector, focusing on providing tailored support to water companies. Their expertise in this specific industry enables them to meet the unique needs and challenges faced by utility providers.
What delivery model does
Echo Managed Services
offer?
Echo Managed Services utilizes an onshore delivery model, meaning that their services are provided within the same country where their clients operate, specifically in the UK. This approach allows for better communication, greater oversight, and a deeper understanding of local market dynamics, enhancing the overall service experience.
How many employees and/or seats does
Echo Managed Services
have?
Echo Managed Services has a workforce ranging between 201 to 500 employees. This size allows them to maintain a robust team capable of delivering quality services while also being flexible enough to adapt to the changing needs of their clients.
Can
Echo Managed Services
be considered a good service provider for startups?
While Echo Managed Services has the capability to cater to startups, their primary focus on the energy and utilities sector might limit their appeal for early-stage companies in other industries. However, for startups within the water utilities space, their extensive experience and specialized services could provide valuable support as they seek to establish their market presence.
Can
Echo Managed Services
be considered a good service provider for SMBs?
Echo Managed Services is well-positioned to support small and medium businesses, particularly those in the utilities sector. Their scalable service offerings and commitment to customer experience can help SMBs enhance operational efficiency and customer satisfaction, making them a suitable partner for growth.
Can
Echo Managed Services
be considered a good service provider for enterprises?
Echo Managed Services is an excellent choice for enterprises and large companies in the energy and utilities sector. Their significant experience, onshore delivery model, and specialized technology solutions position them as a reliable partner capable of managing complex customer interactions and supporting large-scale operations.
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