Echo Managed Services
Customer Experience and Contact Center
Echo Managed Services is a specialist provider that provides customer experience and contact center solutions for the water utility sector, known for its advanced technology and expert personnel.
Size
201-500
Private
10m-50m
Mission
To provide customer-led solutions that reflect the principles of clients.
About
Echo Managed Services offers customer experience and contact center solutions along with debt recovery and revenue management for clients in the water utility sector. The company operates using an onshore model and supports UK-based water companies.
It is recognized for its market-leading billing software, with a dedicated team of over 500 professionals committed to enhancing customer experiences and protecting client brand reputations.
Services
Echo Managed Services provides customer experience and contact center solutions supported by debt recovery and revenue management services. These services cover customer contact handling, billing, and debt collection, and are tailored to support the unique needs of water utility companies.
Capabilities
Inbound Customer Support
Billing & Invoicing
Customer & Marketing Analytics
Industries Served
The company serves clients in the water utility sector. It has experience supporting water companies with services aligned to industry-specific requirements and technology platforms such as RapidXtra and Aptumo.
Unique Stregths
Echo Managed Services is known for its commitment to customer-led solutions, offering clients advanced technology and a skilled workforce. Its approach includes a focus on continuous learning and collaboration, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Walsall, England, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in on-site environments to ensure effective communication and support.
Certifications
No items found.
Verticals
Energy & Utilities
Clients
No items found.
What's the main service provided by
Echo Managed Services
?
Echo Managed Services specializes in delivering exceptional customer experience and contact center solutions, primarily focused on the needs of the water utility sector. Their services encompass various aspects of customer support, including inbound customer assistance, billing and invoicing, as well as customer and marketing analytics. This comprehensive suite allows them to effectively meet the diverse demands of their clients, ensuring a seamless experience for end-users.
What additional services does
Echo Managed Services
provide?
When was
Echo Managed Services
founded?
Echo Managed Services was established in 2002, marking over 21 years in the business as of 2024. Since its inception, the company has grown and adapted to the evolving landscape of customer service solutions, solidifying its position within the industry.
What industry verticals does
Echo Managed Services
serve?
The primary industry served by Echo Managed Services is Energy & Utilities, with a specific focus on the water utility sector. This specialization allows the company to tailor its services to meet the unique challenges and requirements faced by organizations within this vertical.
What delivery model does
Echo Managed Services
offer?
Echo Managed Services employs an onshore delivery model, meaning that their services are provided from within the United Kingdom. This approach allows for closer communication and collaboration with clients, fostering a more integrated and responsive support system compared to offshore options, where services are delivered from another country.
How many employees and/or seats does
Echo Managed Services
have?
Echo Managed Services has a workforce ranging from 201 to 500 employees. This size enables the company to maintain a dedicated team capable of delivering high-quality customer service while also allowing for the flexibility to scale operations as needed.
Can
Echo Managed Services
be considered a good service provider for startups?
While Echo Managed Services has a solid reputation in customer experience solutions, startups may find their offerings more tailored to established firms within the water utility sector. Their focus on specialized services and onshore delivery may not align perfectly with the dynamic needs of most startups, which often require more versatile and budget-friendly solutions that can adapt to rapid changes.
Can
Echo Managed Services
be considered a good service provider for SMBs?
Echo Managed Services can be a suitable service provider for small and medium businesses, especially those operating in the energy and utilities sector. Their experience in delivering customized customer support and billing services positions them well to assist SMBs looking for reliable partners to enhance their customer interactions and operational efficiency. The company's onshore model also ensures that SMBs benefit from strong communication and support.
Can
Echo Managed Services
be considered a good service provider for enterprises?
For enterprises and large companies, Echo Managed Services stands out as a reliable partner, particularly within the energy and utilities vertical. Their extensive experience and commitment to customer-led solutions make them well-equipped to handle the complex needs of larger organizations. The onshore delivery model further enhances their ability to provide robust support, ensuring that enterprises receive high-quality service tailored to their specific requirements.
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