Ecco Outsourcing
Customer Experience and Contact Center
Ecco Outsourcing Group is a Dominican-owned BPO firm that provides customer experience and contact center solutions for telecommunications and media, known for its commitment to service excellence and client-focused delivery.
Size
1-10
Private
Mission
About
Ecco Outsourcing Group offers customer experience and contact center solutions along with back-office operations and sales lead-generation services for clients in telecommunications and media. The company operates using a nearshore model and supports U.S.-based businesses.
It is recognized for its flexibility and innovation, with a dedicated team that ensures high-quality service delivery and strong client partnerships.
Services
Ecco Outsourcing Group provides customer experience and contact center solutions supported by back-office operations and sales lead-generation services. These services include inbound customer support, technical support, outbound telesales, data entry, and campaign management. Each solution is tailored to enhance customer satisfaction and align with client business goals.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Data Entry & Data Processing
Campaign Management
Industries Served
The company serves clients in telecommunications and media. It has experience supporting multinational supply chains and has specific roles in sectors such as telecommunications and media, ensuring services are adaptable to various industry needs.
Unique Stregths
Ecco is known for its flexibility, efficiency, and innovation, offering clients a professional and client-focused approach. Its commitment to service excellence includes seamless service transitions and high-quality support, which fosters long-term partnerships and positive brand perception.
Delivery Footprint
Headquartered in Santiago de los Caballeros, Dominican Republic, the company operates using a nearshore delivery model. It serves clients across the United States, with teams working in both Dominican Republic and U.S. offices to ensure optimal service delivery.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Ecco Outsourcing
?
Ecco Outsourcing specializes in customer experience and contact center solutions, alongside back-office operations and sales lead-generation services. Their offerings include inbound customer support, technical support at Tier 1 and 2 levels, outbound telesales and retention efforts, data entry and processing, as well as comprehensive campaign management. Each of these services is designed to enhance customer satisfaction and align with the specific business goals of their clients.
What additional services does
Ecco Outsourcing
provide?
In addition to their core offerings in customer experience and contact center solutions, Echo Managed Services also provides back-office operations, HR recruitment, and payroll services. This expanded portfolio enables them to support clients with a comprehensive range of operational needs, enhancing overall efficiency.
When was
Ecco Outsourcing
founded?
Ecco Outsourcing was established in 2009, making it a well-experienced player in the BPO sector with over 14 years of operational history. The company has developed a reputation for delivering quality services since its inception, adapting to the evolving needs of its clients in the telecommunications and media industries.
What industry verticals does
Ecco Outsourcing
serve?
Ecco Outsourcing focuses primarily on the Telecommunications & Media sectors. By serving clients in these industries, they leverage their expertise to provide tailored solutions that meet the unique demands and challenges faced by businesses operating within these verticals.
What delivery model does
Ecco Outsourcing
offer?
Ecco Outsourcing operates using a nearshore delivery model, which allows them to provide services from locations that are geographically close to their clients, in this case, U.S.-based businesses. This approach facilitates easier communication and better alignment with client expectations, enhancing the overall quality of service delivery.
How many employees and/or seats does
Ecco Outsourcing
have?
Ecco Outsourcing has a small team, with a workforce size ranging from 1 to 10 employees. This compact size allows for a more personalized service approach, ensuring that each client receives dedicated attention and support tailored to their specific needs.
Can
Ecco Outsourcing
be considered a good service provider for startups?
For startups, Ecco Outsourcing can be a valuable service provider due to its flexible and innovative approach. With a small team, they can offer personalized services that align closely with the evolving needs of new businesses. Their experience in the telecommunications and media sectors further positions them as a suitable partner for startups looking to establish a strong customer experience from the outset.
Can
Ecco Outsourcing
be considered a good service provider for SMBs?
Ecco Outsourcing is well-suited for small and medium-sized businesses, providing them with scalable solutions that can adapt as they grow. Their diverse service portfolio, which includes customer support and data processing, allows SMBs to enhance their operational efficiency and customer engagement without the burden of large-scale infrastructure.
Can
Ecco Outsourcing
be considered a good service provider for enterprises?
While Ecco Outsourcing excels in serving smaller businesses, their capacity to cater to enterprises may be limited due to their small team size. Larger companies typically require more extensive resources and more sophisticated service infrastructures, which may be challenging for a company of this scale to provide consistently. Therefore, enterprises seeking robust BPO solutions might find more suitable options with larger providers.
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