ECall Center
Customer Experience and Contact Center
eCallCenter is an offshore BPO that provides customer experience and contact center solutions for various industries, known for its advanced technology and skilled agents.
Size
1K-5K
Private
Mission
To empower businesses by providing reliable and innovative call center services that enhance customer satisfaction and drive growth.
About
eCallCenter offers customer experience and contact center solutions along with inbound and outbound call handling, email support, and live chat services for clients across multiple sectors. The company operates using an offshore model and serves businesses primarily outside the Philippines.
It is recognized for its commitment to quality and efficiency, with a team of highly trained agents dedicated to enhancing customer satisfaction.
Services
eCallCenter provides customer experience and contact center solutions, supported by inbound call handling, outbound telemarketing, email support, and live chat services. These services cover various communication channels and are tailored to support businesses in enhancing customer interactions and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Live Chat & Messaging Support
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients across multiple industries, adapting its services to meet diverse client needs. It has experience supporting businesses with varying requirements, ensuring alignment with industry-specific demands.
Unique Stregths
eCallCenter is known for its advanced technology and a highly skilled team of agents, offering clients innovative solutions that drive growth. Its approach includes leveraging cutting-edge systems and continuous improvement practices, helping deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Mandaluyong City, Philippines, the company operates using an offshore delivery model. It serves clients globally, with teams working in a remote environment to meet the needs of its diverse clientele.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
ECall Center
?
ECall Center specializes in customer experience and contact center solutions, offering a comprehensive range of services aimed at enhancing client interactions. Their primary focus is on inbound customer support, which is complemented by outbound telesales and retention efforts. Additionally, they provide email support, live chat, messaging assistance, lead research, list building, and appointment setting services, all tailored to meet the diverse needs of clients across various industries.
What additional services does
ECall Center
provide?
When was
ECall Center
founded?
What industry verticals does
ECall Center
serve?
What delivery model does
ECall Center
offer?
ECall Center operates using an offshore delivery model, which means that their services are provided from a location outside the client's home country, specifically from the Philippines. This approach allows the company to leverage a skilled workforce and advanced technology while offering cost-effective solutions. By utilizing remote teams, they ensure that clients receive high-quality support tailored to their operational needs, regardless of geographical boundaries.
How many employees and/or seats does
ECall Center
have?
ECall Center boasts a workforce comprising between 1,000 and 5,000 employees. This considerable size enables the company to handle a variety of client demands and scale services efficiently, ensuring that they can meet the needs of diverse businesses seeking customer support solutions.
Can
ECall Center
be considered a good service provider for startups?
Can
ECall Center
be considered a good service provider for SMBs?
ECall Center could be an excellent choice for small and medium businesses (SMBs) looking for reliable customer support solutions. Their extensive service portfolio, which includes inbound and outbound support, allows SMBs to enhance customer interactions without the overhead of maintaining an in-house team. The company’s offshore delivery model also provides cost savings, making it easier for smaller enterprises to access high-quality services that can support their growth.
Can
ECall Center
be considered a good service provider for enterprises?
ECall Center is well-positioned to serve enterprises and large companies, given its substantial workforce and commitment to quality service. Their offshore model allows for scalability, essential for handling the complex needs of larger organizations. Furthermore, their focus on advanced technology and continuous improvement ensures that they can deliver reliable, sophisticated solutions that align with the demands of large-scale operations.
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