Ec3 South Africa
Customer Experience and Contact Center
Ec3 is a South African company that provides customer experience and contact center solutions for banking and financial services, known for its strong focus on customer retention and sales through outbound call center solutions.
Size
51-200
Private
Mission
About
Ec3 offers customer experience and contact center solutions along with inbound customer support and outbound telesales for clients in banking and financial services. The company operates using an onshore model and supports clients globally.
It is recognized for its commitment to service excellence, with a proven track record of exceeding client expectations and high retention rates among skilled agents.
Services
Ec3 provides customer experience and contact center solutions supported by inbound customer support and outbound telesales services. These services cover both outbound marketing campaigns and inbound customer service, tailored to enhance client retention and boost sales performance.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Industries Served
The company serves clients in banking and financial services. It has experience supporting blue-chip organizations with services aligned to industry-specific requirements, particularly in lead generation and conversion campaigns.
Unique Stregths
Ec3 is known for its strong focus on customer retention and sales, offering clients a specialized approach that has led to retention rates significantly higher than industry averages. Its commitment to world-class training and career development ensures a high-performance workforce that delivers consistent service quality.
Delivery Footprint
Headquartered in Avoca, Durban, KwaZulu-Natal, South Africa, the company operates using an onshore delivery model. It serves clients across various regions while maintaining a cohesive company culture and consistent agent performance.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
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What's the main service provided by
Ec3 South Africa
?
Ec3 South Africa specializes in customer experience and contact center solutions, primarily focusing on inbound customer support and outbound telesales. Their services are designed to enhance client retention and drive sales performance, catering specifically to the needs of the banking and financial services sectors.
What additional services does
Ec3 South Africa
provide?
In addition to their core knowledge and research services, Eca offers a variety of supplementary services that include sales and lead-generation, as well as marketing operations. These additional capabilities enable them to provide a more comprehensive support system for their clients, enhancing their overall service delivery.
When was
Ec3 South Africa
founded?
Founded in 2013, Ec3 South Africa has been in operation for over a decade. Since its inception, the company has developed a strong reputation for delivering high-quality customer experience solutions and has continually evolved to meet the demands of its clients.
What industry verticals does
Ec3 South Africa
serve?
Ec3 South Africa primarily serves the Banking & Financial Services industry. Their expertise in this sector enables them to provide tailored solutions that meet the unique needs of financial institutions, focusing on lead generation and customer retention.
What delivery model does
Ec3 South Africa
offer?
Ec3 operates using an onshore delivery model, which means that their services are provided from within the home country, South Africa. This approach allows for closer collaboration with clients and ensures that the company's culture and performance standards are maintained across all operations.
How many employees and/or seats does
Ec3 South Africa
have?
Ec3 South Africa has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a responsive and agile team, ensuring personalized service while also benefiting from a collective pool of expertise in customer interaction.
Can
Ec3 South Africa
be considered a good service provider for startups?
While Ec3 South Africa offers a range of services that could benefit startups, their focus on the banking and financial services sector may limit their appeal for early-stage companies outside this realm. However, for startups within the financial industry, their experience in customer retention and sales support can provide significant advantages in establishing a strong market presence.
Can
Ec3 South Africa
be considered a good service provider for SMBs?
Ec3 South Africa is well-positioned to support small and medium businesses, particularly those in the banking and financial services sectors. Their flexible service offerings and commitment to customer retention can help SMBs scale their operations effectively while enhancing customer engagement.
Can
Ec3 South Africa
be considered a good service provider for enterprises?
Ec3 South Africa could be a reliable partner for enterprises and large companies, especially within the banking and financial services industries. Their onshore delivery model ensures high service quality and allows for tailored solutions that can meet the sophisticated needs of larger organizations.
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