Ec Xperience
Customer Experience and Contact Center
Ecxperience is a digital product studio that provides customer experience and contact center services for banking, financial services, insurance, healthcare, retail, e-commerce, and telecommunications, known for its user-centric design and agile methodologies.
Size
51-200
Private
Mission
To create digital experiences that meet user needs and drive business growth and innovation.
About
Ecxperience offers customer experience and contact center services along with CX consulting, journey mapping, quality assurance, and voice-of-customer analytics for clients in banking, financial services, insurance, healthcare, retail, e-commerce, and telecommunications. The company operates using a hybrid delivery model and supports organizations seeking to innovate and enhance their digital products.
It is recognized for its proven track record of delivering impactful digital products, with a strong focus on user-centered design and a commitment to collaboration and continuous improvement.
Services
Ecxperience provides customer experience and contact center services supported by CX consulting, journey mapping, quality assurance, and voice-of-customer analytics. These services cover various channels and are tailored to support businesses in enhancing customer interactions and satisfaction.
Capabilities
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Change Management & Training
Industries Served
The company serves clients in banking, financial services, insurance, healthcare, retail, e-commerce, and telecommunications. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms that enhance customer experience.
Unique Stregths
Ecxperience is known for its user-centric design and agile methodologies, offering clients a collaborative approach that ensures responsiveness to user feedback. Its operational practices include integrating design thinking and continuous learning, which help deliver consistent quality at scale.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using a hybrid delivery model. It serves clients across various geographies, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Clients
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What's the main service provided by
Ec Xperience
?
Ec Xperience specializes in providing customer experience and contact center services. Their offerings include CX consulting and journey mapping, quality assurance and monitoring, voice-of-customer (VOC) analytics, and change management and training. This comprehensive suite of services is designed to enhance customer interactions and satisfaction across various communication channels.
What additional services does
Ec Xperience
provide?
When was
Ec Xperience
founded?
Ec Xperience was established in 2016, marking its entry into the market with a focus on customer experience solutions. As of 2024, the company has been in operation for approximately eight years, during which it has built a strong reputation for delivering impactful digital products and services.
What industry verticals does
Ec Xperience
serve?
Ec Xperience serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Telecommunications & Media. This broad industry focus allows the company to tailor its services to meet the specific needs and challenges of different sectors.
What delivery model does
Ec Xperience
offer?
Ec Xperience employs a hybrid delivery model, which encompasses onshore, nearshore, offshore, and multi-shore approaches. Onshore services are provided within the same country, nearshore refers to neighboring countries, and offshore services involve operations in distant countries. This flexible delivery strategy enables the company to meet diverse client requirements effectively, ensuring optimal service delivery regardless of geographic constraints.
How many employees and/or seats does
Ec Xperience
have?
Ec Xperience currently has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and operational efficiency, enabling them to effectively handle various client needs.
Can
Ec Xperience
be considered a good service provider for startups?
Ec Xperience could be a suitable partner for startups looking to enhance their customer experience strategies. With a tailored approach to customer interactions and a comprehensive suite of services, the company can effectively support new businesses in establishing a strong customer-centric foundation. Their experience in various industries also means they can adapt their offerings to the unique challenges faced by startups.
Can
Ec Xperience
be considered a good service provider for SMBs?
Ec Xperience is well-positioned to assist small and medium-sized businesses (SMBs) with their customer experience needs. The company's flexible service offerings and hybrid delivery model allow for scalability, enabling SMBs to access high-quality support without the burden of excessive operational costs. Their commitment to user-centered design and continuous improvement aligns well with the growth objectives of SMBs, making them a valuable partner in enhancing customer engagement.
Can
Ec Xperience
be considered a good service provider for enterprises?
While Ec Xperience offers valuable services that can benefit larger enterprises, its more tailored approach may resonate best with small to medium-sized businesses. However, for enterprises, the company's experience in multiple industries and its hybrid delivery model can provide reliable support for complex customer experience initiatives. Their focus on collaboration and quality assurance positions them as a competent provider for large organizations seeking to innovate and enhance their customer interactions.
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