Ebusiness Bpo specializes in customer experience and contact center solutions, complemented by a range of back-office operations. Their primary services encompass inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer outbound telesales and retention services, employee helpdesk support, as well as data entry, processing, and collection services. This comprehensive service portfolio is designed to enhance operational efficiency and meet the diverse needs of their clients.

Ebusiness Bpo was established in 1999, making it a seasoned player in the BPO industry with over 24 years of experience. Since its inception, the company has focused on delivering quality services that cater to various sectors, positioning itself as a reliable partner for businesses looking to optimize customer experience and operational processes.

Ebusiness Bpo serves a diverse range of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and Non-Profit & NGOs. This broad industry focus allows the company to tailor its services to meet specific needs and requirements, ensuring that clients across different sectors receive expert support.

Ebusiness Bpo employs both offshore and nearshore delivery models to optimize service provision. Offshore delivery typically involves providing services from locations outside the client's country, which can lead to cost savings and access to a global talent pool. Nearshore delivery, on the other hand, entails offering services from countries that are geographically closer to the client, facilitating easier communication and collaboration. This flexible delivery approach enables Ebusiness Bpo to accommodate various client needs effectively.

Ebusiness Bpo has a workforce of between 201 and 500 employees, reflecting a robust team size that enables them to manage a diverse portfolio of services efficiently. This employee range allows the company to scale its operations according to client demands while maintaining a high level of service quality.

Ebusiness Bpo is well-suited for small and medium businesses (SMBs) as they offer scalable solutions that can grow alongside their clients. Their diverse range of services, from customer support to data processing, provides SMBs with the operational support necessary to enhance efficiency and focus on growth. The company's experience across various industries further ensures that they can adjust their offerings to meet the unique challenges faced by SMBs.

Ebusiness Bpo is also a solid choice for enterprises and large companies looking for a reliable BPO partner. With their substantial workforce and extensive service offerings, they can manage complex operational needs efficiently. The offshore and nearshore delivery models employed by the company ensure that large organizations benefit from cost-effective solutions while maintaining high standards of service quality.