Eben Telecom Pvt Ltd
Customer Experience and Contact Center
Eben Telecom is a customer engagement services company that provides customer experience and contact center solutions for telecommunications, insurance, manufacturing, and technology sectors, known for its pioneering role in contact center operations.
Size
Private
Mission
About
Eben Telecom offers customer experience and contact center solutions along with HR, recruitment and payroll, AI and data services, and analytics for clients in telecommunications, insurance, manufacturing, and technology. The company operates using an offshore model and supports a global clientele.
It is recognized for its commitment to customer retention management, with a highly trained workforce and advanced technology integration that enhances client competitiveness in the marketplace.
Services
Eben Telecom provides customer experience and contact center solutions, supported by HR, recruitment and payroll, AI and data services, and analytics. These services include inbound customer support, outbound telesales and retention, automation and RPA enablement, and SEO and website optimization, tailored to support customer engagement and retention needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Automation & RPA Enablement
Campaign Management
SEO & Website Optimisation
Customer & Marketing Analytics
Industries Served
The company serves clients in telecommunications, insurance, manufacturing, and technology sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interaction management.
Unique Stregths
Eben Telecom is known for its innovative approach to contact center operations, offering clients a blend of skilled manpower and advanced technology. Its commitment to high standards of service and integrity helps deliver consistent results at scale, enhancing customer loyalty and satisfaction.
Delivery Footprint
Headquartered in Cochin, Kerala, India, the company operates using an offshore delivery model. It serves clients across the globe, with teams working in remote environments tailored to meet client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Insurance
Manufacturing & Industrial
Technology & SaaS
Clients
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What's the main service provided by
Eben Telecom Pvt Ltd
?
Eben Telecom Pvt Ltd specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass a wide range of services including inbound customer support, outbound telesales and retention, as well as automation and RPA enablement. Additionally, they provide campaign management, SEO and website optimization, and customer and marketing analytics to enhance client engagement and retention efforts.
What additional services does
Eben Telecom Pvt Ltd
provide?
In addition to its core services, Eben Telecom Pvt Ltd also offers a suite of supplementary services. These include HR recruitment and payroll, as well as AI and data services, along with analytics and data solutions. This expanded portfolio allows the company to address various client needs beyond customer engagement, enhancing overall operational efficiency.
When was
Eben Telecom Pvt Ltd
founded?
Founded in 1995, Eben Telecom Pvt Ltd has been operating for nearly 29 years. Established with a vision to provide innovative customer experience solutions, the company has evolved over the years, adapting to the changing landscape of the telecommunications and contact center industries.
What industry verticals does
Eben Telecom Pvt Ltd
serve?
Eben Telecom Pvt Ltd caters to a diverse range of industries, specifically focusing on Telecommunications & Media, Insurance, Manufacturing & Industrial, and Technology & SaaS. This industry-specific expertise enables the company to tailor its services to meet the unique needs of its clients.
What delivery model does
Eben Telecom Pvt Ltd
offer?
Eben Telecom Pvt Ltd employs an offshore delivery model, which means that the company's services are provided from a location outside the client's country, often leveraging cost advantages and access to skilled labor. This approach allows Eben Telecom to efficiently manage operations while delivering high-quality support to clients around the globe.
How many employees and/or seats does
Eben Telecom Pvt Ltd
have?
Can
Eben Telecom Pvt Ltd
be considered a good service provider for startups?
Eben Telecom Pvt Ltd could be a beneficial service provider for startups, especially those in the technology and telecommunications sectors. With a robust suite of customer experience solutions and a commitment to innovative practices, the company can help new businesses establish effective customer interactions and retention strategies. Their offshore delivery model may also provide startups with cost-effective options as they scale their operations.
Can
Eben Telecom Pvt Ltd
be considered a good service provider for SMBs?
For small and medium businesses, Eben Telecom Pvt Ltd offers a strong support framework that can facilitate growth and operational flexibility. Their comprehensive range of services, including customer support and analytics, allows SMBs to enhance their customer engagement strategies while benefiting from the scalability of their offshore model. This adaptability is crucial for businesses seeking to expand without substantial upfront investments.
Can
Eben Telecom Pvt Ltd
be considered a good service provider for enterprises?
Eben Telecom Pvt Ltd is well-positioned to serve enterprises and large organizations, particularly in the telecommunications and technology sectors. With nearly three decades of experience, the company has developed a reputation for reliability and sophistication in its service offerings. Their ability to integrate advanced technology with skilled manpower ensures that large clients receive consistent and high-quality support tailored to their complex needs.
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