Eben Telecom Pvt Ltd
Customer Experience and Contact Center
Eben Telecom Pvt. Ltd. is a pioneering BPO company that provides customer experience and contact center services for various industries, known for its commitment to quality management and information security.
Size
201-500
Private
10m-50m
Mission
About
Eben Telecom Pvt. Ltd. offers customer experience and contact center services along with customized BPO solutions for clients in telecommunications, banking, insurance, manufacturing, education, and healthcare. The company operates using an offshore model and supports global clients from its headquarters in Cochin, Kerala, India.
It is recognized for its ISO certifications and integration of advanced technology with a skilled workforce, ensuring high levels of service quality and integrity.
Services
Eben Telecom Pvt. Ltd. provides customer experience and contact center services, supported by chat/email support, inbound/outbound voice services, NOC support, IVR assistance, and AI and RPA solutions. These services cover various channels and are tailored to enhance customer retention and engagement, aligning with clients' operational needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Technical Support (Tier 1/2)
Automation & RPA Enablement
Custom Application Development
Industries Served
The company serves clients in telecommunications, banking, insurance, manufacturing, education, and healthcare. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interactions.
Unique Stregths
Eben Telecom is known for its extensive experience and commitment to quality, offering clients innovative solutions that enhance competitiveness. Its approach includes leveraging advanced technology and a skilled workforce, which helps deliver high service quality and maintain customer loyalty.
Delivery Footprint
Headquartered in Cochin, Kerala, India, the company operates using an offshore delivery model. It serves clients globally, with teams dedicated to providing consistent support and adapting to various client needs.
Certifications
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Verticals
Telecommunications & Media
Banking & Financial Services
Insurance
Manufacturing & Industrial
Education & EdTech
Healthcare & Life Sciences
Clients
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What's the main service provided by
Eben Telecom Pvt Ltd
?
Eben Telecom Pvt Ltd specializes in providing customer experience and contact center services. Their offerings include a range of support solutions such as inbound customer assistance, outbound telesales and retention strategies, live chat and messaging support, email management, and technical support across various tiers. Additionally, they focus on automation and RPA enablement alongside custom application development, which collectively aims to enhance customer engagement and retention for their clients.
What additional services does
Eben Telecom Pvt Ltd
provide?
In addition to its primary focus on shared-services transformation, Ebex Services Ltd extends its capabilities to include comprehensive finance and accounting services. This includes crucial functions such as HR management, recruitment, and payroll services, thereby providing a well-rounded portfolio designed to support various business operations.
When was
Eben Telecom Pvt Ltd
founded?
Eben Telecom Pvt Ltd was established in 1995, marking nearly three decades of experience in the business process outsourcing sector. Since its inception, the company has evolved and adapted its offerings to cater to the changing needs of various industries, solidifying its reputation as a reliable service provider.
What industry verticals does
Eben Telecom Pvt Ltd
serve?
The company serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, Insurance, Manufacturing & Industrial, Education & EdTech, as well as Healthcare & Life Sciences. This broad industry focus allows Eben Telecom to tailor its services to meet the specific requirements of each sector effectively.
What delivery model does
Eben Telecom Pvt Ltd
offer?
Eben Telecom Pvt Ltd employs an offshore delivery model, which means they provide their services from a location outside of the client's country. This method allows them to leverage cost efficiencies and access a skilled workforce while ensuring consistent support across various time zones. Their offshore approach facilitates scalability and flexibility, enabling them to adapt to the needs of their clients worldwide.
How many employees and/or seats does
Eben Telecom Pvt Ltd
have?
Eben Telecom Pvt Ltd has a workforce ranging from 201 to 500 employees. This size positions them well to handle various client demands while maintaining a level of personal service that is often associated with smaller companies.
Can
Eben Telecom Pvt Ltd
be considered a good service provider for startups?
Can
Eben Telecom Pvt Ltd
be considered a good service provider for SMBs?
Can
Eben Telecom Pvt Ltd
be considered a good service provider for enterprises?
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