Eastwest Bpo
Customer Experience and Contact Center
EastWest BPO, Inc. is a dynamic outsourcing provider that offers customer experience and contact center solutions for telecommunications, technology, and retail sectors, known for its personalized and flexible approach.
Size
201-500
Private
Mission
About
EastWest BPO, Inc. offers customer experience and contact center solutions along with back-office operations and software engineering for clients in telecommunications, technology, and retail. The company operates using an offshore delivery model and supports small and medium enterprises.
It is recognized for its competitive pricing and strong client relationships, with a dedicated team that ensures quality service and quick adaptability to client needs.
Services
EastWest BPO, Inc. provides customer experience and contact center solutions, supported by back-office operations and software engineering services. These services include inbound customer support, outbound telesales, technical support, and data processing, tailored to meet the unique needs of each client.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Lead Research & List Building
Quality Assurance & Monitoring
Data Entry & Data Processing
Custom Application Development
Web Development
Campaign Management
Data Annotation & Labelling
Industries Served
The company serves clients in telecommunications, technology, and retail sectors. It has experience supporting small and medium enterprises with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
EastWest BPO is known for its commitment to quality and personalized service, offering clients flexible pricing models and dedicated account management. Its approach includes a focus on hiring talent that drives impactful results, which helps deliver consistency and reliability in service delivery.
Delivery Footprint
Headquartered in Virginia Beach, Virginia, the company operates using an offshore delivery model. It serves clients across various regions, with teams based primarily in the Philippines, ensuring a strong operational base to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Eastwest Bpo
?
EastWest BPO specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a wide range of services such as inbound customer support, outbound telesales and retention, technical support across various tiers, live chat and messaging support, and email assistance. Additionally, they excel in lead research, quality assurance, data entry and processing, as well as custom application and web development, ensuring tailored solutions for their clients' diverse needs.
What additional services does
Eastwest Bpo
provide?
In addition to their primary focus on customer experience and contact center solutions, Eben Telecom Pvt Ltd extends its service portfolio to include Finance and Accounting, HR Recruitment and Payroll, as well as IT Infrastructure and Managed Services. This diverse range of offerings allows them to provide comprehensive support to their clients across multiple business functions.
When was
Eastwest Bpo
founded?
EastWest BPO was established in 2005, marking nearly two decades of experience in the business process outsourcing industry. Since its inception, the company has developed a robust portfolio of services aimed at enhancing customer interactions and operational efficiency for its clients.
What industry verticals does
Eastwest Bpo
serve?
EastWest BPO serves various industries, including Telecommunications & Media, Technology & SaaS, and Retail & e-Commerce. This diverse focus allows the company to cater to the unique requirements of each sector, ensuring effective communication and operational support tailored to industry-specific demands.
What delivery model does
Eastwest Bpo
offer?
EastWest BPO operates using an offshore delivery model, which means that the company provides its services from a location outside the client's country, in this case, the Philippines. This approach allows for cost-effective solutions while maintaining a high level of service quality, as the company leverages local talent to meet the diverse needs of its clients.
How many employees and/or seats does
Eastwest Bpo
have?
EastWest BPO employs a workforce ranging from 201 to 500 individuals. This size enables the company to deliver personalized service while maintaining the capacity to scale operations according to client demands, fostering strong relationships and effective communication.
Can
Eastwest Bpo
be considered a good service provider for startups?
Can
Eastwest Bpo
be considered a good service provider for SMBs?
EastWest BPO is well-suited for small and medium businesses, offering a range of services that can be customized to fit the specific needs of these enterprises. With a focus on delivering quality service and maintaining strong client relationships, they provide flexible pricing models and dedicated support, making them a reliable partner for SMBs looking to enhance their customer experience and operational efficiency.
Can
Eastwest Bpo
be considered a good service provider for enterprises?
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