EastWest BPO
Customer Experience and Contact Center
EastWest BPO, Inc. is a dynamic outsourcing firm that provides customer experience and contact center services for various industries, known for its personalized approach and strong client relationships.
Size
201-500
Private
Mission
To deliver high-quality business process outsourcing services that enhance operations.
About
EastWest BPO, Inc. offers customer experience and contact center services along with back-office operations, IT infrastructure, and digital marketing for clients in banking, healthcare, retail, and technology. The company operates using an offshore model and supports global clients from its base in the Philippines.
It is recognized for its flexibility and competitive pricing, with a commitment to delivering high-quality services tailored to meet the unique needs of each client.
Services
EastWest BPO, Inc. provides customer experience and contact center services supported by back-office operations, IT infrastructure, and digital marketing. Specific offerings include inbound customer support, technical support, lead generation, and custom application development. These services cover various channels and are tailored to support client-specific needs, ensuring quality and responsiveness.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Lead Research & List Building
QA & Test Automation
Data Entry & Data Processing
Custom Application Development
Web Development
Social Media Management
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, retail and e-commerce, and technology and SaaS. It has experience supporting small to medium enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
EastWest BPO, Inc. is known for its personalized service and adaptability, offering clients a strong partnership approach. Its operational practices include flexible pricing models and a commitment to quality, which help deliver consistency at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
EastWest BPO
?
EastWest BPO specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, technical assistance across Tier 1 and Tier 2 levels, outbound telesales and retention services, as well as live chat and messaging support. Additionally, they provide email support, lead research and list building, quality assurance and test automation, data entry and processing, custom application development, web development, and social media management, ensuring that they cater to a wide array of client needs.
What additional services does
EastWest BPO
provide?
In addition to their core customer experience and contact center services, EastWest BPO offers a variety of other capabilities. These include back-office operations, IT infrastructure and managed services, marketing operations, and sales and lead-generation services, thereby extending their support to cover a broad spectrum of business functions.
When was
EastWest BPO
founded?
EastWest BPO was established in 2005, marking nearly two decades of operation in the business process outsourcing sector. Since its inception, the company has developed a reputation for offering high-quality services that enhance operational efficiency for its clients.
What industry verticals does
EastWest BPO
serve?
EastWest BPO serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media. This broad industry focus allows them to tailor their services to meet the specific needs of various sectors.
What delivery model does
EastWest BPO
offer?
EastWest BPO operates using an offshore delivery model, meaning that their services are provided from their base in the Philippines to clients around the world. This approach allows them to leverage cost-effective labor while maintaining quality service delivery, facilitating seamless communication and support for their global clientele.
How many employees and/or seats does
EastWest BPO
have?
EastWest BPO currently employs between 201 and 500 individuals, positioning them as a medium-sized organization. This workforce size enables the company to maintain a balance between personalized service and the ability to scale operations in response to client demands.
Can
EastWest BPO
be considered a good service provider for startups?
Can
EastWest BPO
be considered a good service provider for SMBs?
EastWest BPO is well-suited to support small and medium businesses, leveraging their flexible service offerings and scalable solutions. Their experience across various industries allows them to adapt their services to meet the unique challenges faced by SMBs, fostering growth and efficiency through tailored outsourcing solutions.
Can
EastWest BPO
be considered a good service provider for enterprises?
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