Eastvantage specializes in providing customer experience and contact center solutions, which are supported by a comprehensive range of back-office services. Their offerings include inbound customer support, technical support at Tier 1 and 2 levels, billing and invoicing, as well as procure-to-pay (P2P) and order-to-cash (O2C) processes. Additionally, they provide record-to-report (R2R) services, financial planning and analysis (FP&A), recruitment process outsourcing (RPO), payroll processing, and various digital marketing services such as SEO, campaign management, and social media management.

In addition to their core customer experience and contact center solutions, Eastvantage offers a range of other services that enhance their operational capabilities. These include back-office operations, finance and accounting services, HR recruitment and payroll, IT infrastructure and managed services, as well as marketing operations. This diverse service portfolio allows them to address a wide array of business functions for their clients.

Founded in 2010, Eastvantage has been in operation for over 13 years, establishing a strong presence in the business process outsourcing sector. Since its inception, the company has focused on creating meaningful work relationships and delivering high-quality services to its clients.

Eastvantage serves a diverse range of industries, specifically focusing on Banking & Financial Services, Technology & SaaS, and Government & Public Sector. This targeted approach allows them to tailor their services to meet the unique needs of clients within these sectors.

Eastvantage employs an offshore delivery model, which means their services are provided from a location outside the client's country. This approach allows them to leverage cost efficiencies while maintaining high service quality. Their operations are globally integrated, enabling them to support clients across various regions with flexible team structures that can adapt to specific client needs.

Eastvantage employs a workforce of between 201 and 500 individuals. This mid-sized team enables the company to maintain a balance between personalized service and scalability, ensuring they can meet the demands of their clients effectively.

Eastvantage is well-suited to serve small and medium businesses (SMBs), offering scalable solutions that can grow alongside their clients. The company's diverse range of services, combined with their commitment to operational excellence, enables SMBs to enhance their efficiency and focus on core business functions while benefiting from cost-effective offshore support.

While Eastvantage is primarily focused on serving mid-sized businesses and startups, their capabilities also extend to enterprise-level clients. Their commitment to customer-centric service and operational excellence, coupled with their offshore delivery model, can provide larger organizations with reliable support. However, enterprises seeking highly specialized or extensive service offerings may need to assess how Eastvantage's capabilities align with their specific needs.