Eastvantage
Customer Experience and Contact Center
Eastvantage is a global business process outsourcing firm that provides customer experience and contact center solutions for various industries, known for its multilingual support and operational excellence.
Size
201-500
Private
1m-10m
Mission
To create meaningful work relationships globally.
About
Eastvantage offers customer experience and contact center solutions along with finance and accounting, IT services, HR services, and marketing operations for clients in diverse industries. The company operates using an offshore delivery model and supports businesses globally.
It is recognized for its commitment to customer obsession and adaptability, with a diverse team that ensures 24/7 service availability across multiple languages.
Services
Eastvantage provides customer experience and contact center solutions, supported by finance and accounting, IT services, HR services, and marketing operations. These services include inbound customer support, technical assistance, payroll processing, recruitment process outsourcing, and data processing, tailored to meet the unique needs of businesses seeking operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Billing & Invoicing
Payroll Processing
Recruitment Process Outsourcing (RPO)
Market & Competitive Intelligence
Legal Process Outsourcing (LPO)
Data Entry & Data Processing
Web Development
Customer & Marketing Analytics
Sales Chat & Live Demonstrations
Industries Served
The company serves clients in various industries, including outsourcing and offshoring consulting, software development, and professional services. It has experience supporting businesses of all sizes, ensuring services align with industry-specific requirements and leveraging advanced technology platforms.
Unique Stregths
Eastvantage is known for its customer-centric approach and operational excellence, offering clients a dedicated, multilingual team that works around the clock. Its emphasis on innovation and collaboration helps deliver consistent results at scale, ensuring that client needs are met effectively.
Delivery Footprint
Headquartered in Bonifacio Global City, Philippines, the company operates using an offshore delivery model. It serves clients across multiple geographies, with teams working in remote environments to accommodate diverse client requirements.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Eastvantage
?
Eastvantage specializes in delivering customer experience and contact center solutions, which are complemented by a range of additional services. Their primary offerings include inbound customer support, technical assistance across various tiers, payroll processing, and recruitment process outsourcing. Moreover, they provide support in billing and invoicing, market intelligence, legal process outsourcing, data entry, web development, and marketing analytics, ensuring comprehensive assistance tailored to the unique demands of different industries.
What additional services does
Eastvantage
provide?
When was
Eastvantage
founded?
Established in 2010, Eastvantage has been in operation for over 13 years. Since its inception, the company has built a reputation for delivering high-quality business process outsourcing solutions, adapting to the needs of its clients in a rapidly evolving marketplace.
What industry verticals does
Eastvantage
serve?
What delivery model does
Eastvantage
offer?
Eastvantage operates using an offshore delivery model, meaning that their services are provided from a location outside of the client's country, typically to capitalize on cost efficiencies and access to a skilled workforce. This approach allows the company to support clients globally while ensuring round-the-clock service availability through a dedicated, multilingual team.
How many employees and/or seats does
Eastvantage
have?
Eastvantage currently employs between 201 and 500 individuals, indicating a robust workforce capable of handling a diverse range of client needs. This size allows the company to maintain flexibility and responsiveness in service delivery, catering effectively to various business requirements.
Can
Eastvantage
be considered a good service provider for startups?
Eastvantage can be a valuable partner for startups looking to establish a strong operational foundation. With their broad range of services tailored to enhance customer engagement and operational efficiency, startups can leverage Eastvantage's expertise to scale their operations without the burden of managing everything in-house. The company's offshore delivery model also offers cost advantages, which is particularly beneficial for startups with limited budgets.
Can
Eastvantage
be considered a good service provider for SMBs?
For small and medium businesses, Eastvantage presents a strong service offering that supports growth and flexibility. Their diverse portfolio of services allows SMBs to access essential business functions, from customer support to back-office operations, all while benefiting from a scalable offshore model. This adaptability ensures that as SMBs grow, Eastvantage can adjust its services to match evolving needs, providing a reliable partnership in their journey.
Can
Eastvantage
be considered a good service provider for enterprises?
Eastvantage is well-equipped to serve enterprises and large companies, thanks to its capacity for scalability and a comprehensive suite of services. Their focus on operational excellence and customer-centric solutions positions them as a reliable partner for large organizations seeking to optimize their processes. The company's offshore delivery model enhances efficiency while providing access to a skilled labor pool, making them a suitable choice for enterprises looking to maintain a competitive edge in their industries.
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