Eastern Group Plc
Customer Experience and Contact Center
The Eastern Group is a global investment management firm that provides customer experience and contact center solutions for various industries, known for its customized investment strategies and prudent guidance.
Size
Private
Mission
To clarify and align client goals with achievable investment objectives within sound risk parameters, ensuring long-term success.
About
The Eastern Group offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, and billing & invoicing for clients in diverse industries. The company operates using an onshore, nearshore, and offshore model and supports a global clientele.
It is recognized for its tailored investment strategies, with a strong emphasis on capital preservation and achieving realistic client goals within appropriate risk parameters.
Services
The Eastern Group provides customer experience and contact center solutions, supported by inbound customer support, outbound telesales & retention, and billing & invoicing. These services cover various communication channels and are tailored to support clients' growth and investment objectives.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Billing & Invoicing
Industries Served
The company serves clients in multiple industries, focusing on emerging markets and providing services aligned to specific client needs. It has experience supporting businesses looking to enhance their customer engagement and operational efficiency.
Unique Stregths
The Eastern Group is known for its customized investment strategies and prudent guidance, offering clients a comprehensive approach to capital allocation and market access. Its methodology includes thorough research and transparency, ensuring informed decision-making for sustained financial growth.
Delivery Footprint
Headquartered globally, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across various geographies, with teams capable of adapting to client needs and preferences.
Certifications
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Verticals
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Clients
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What's the main service provided by
Eastern Group Plc
?
Eastern Group Plc specializes in delivering exceptional customer experience and contact center solutions. Their core offerings include inbound customer support, outbound telesales and retention services, as well as billing and invoicing. These services are designed to enhance client engagement and operational efficiency across various industries, ensuring that businesses can effectively meet their customer needs.
What additional services does
Eastern Group Plc
provide?
In addition to their core offerings in customer experience and contact center solutions, Eastvantage extends its service portfolio to include back-office operations, software engineering and product development, as well as marketing operations. This diverse range of services positions them to meet a wide array of operational needs for their clients, enhancing overall efficiency and effectiveness.
When was
Eastern Group Plc
founded?
What industry verticals does
Eastern Group Plc
serve?
What delivery model does
Eastern Group Plc
offer?
Eastern Group Plc employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore services are provided within the same country as the client, ensuring ease of communication and collaboration. Nearshore solutions are delivered from neighboring countries, offering a balance of cost effectiveness and proximity. Offshore services are provided from distant locations, which can significantly reduce operational costs while maintaining service quality, thus allowing clients to choose the best model that fits their specific needs.
How many employees and/or seats does
Eastern Group Plc
have?
Can
Eastern Group Plc
be considered a good service provider for startups?
Eastern Group Plc can be a valuable partner for startups looking to establish a solid customer engagement strategy. With their focus on tailored customer experience solutions and flexible delivery models, they can adapt to the unique needs of emerging businesses. Startups can benefit from their inbound support and telesales services, which can help in building a strong customer base while managing operational costs effectively.
Can
Eastern Group Plc
be considered a good service provider for SMBs?
Small and medium businesses can find a reliable ally in Eastern Group Plc, as the company offers scalable services that grow with client needs. Their extensive range of customer support options, combined with other services such as HR and IT solutions, provides SMBs with the flexibility to enhance operational efficiency. This adaptability is crucial for businesses aiming to expand while maintaining effective customer engagement.
Can
Eastern Group Plc
be considered a good service provider for enterprises?
Eastern Group Plc stands out as a suitable provider for enterprises and large companies, given its comprehensive service portfolio and adaptable delivery models. The company's ability to operate onshore, nearshore, and offshore ensures that large organizations can benefit from both cost efficiencies and high-quality service. With a focus on customized solutions, Eastern Group Plc can effectively support the sophisticated operational requirements of larger businesses.
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