E Teleconnect Inc
Customer Experience and Contact Center
E-TeleConnect, Inc. is an offshore BPO provider that provides customer experience and contact center solutions for healthcare, utilities, banking, insurance, and travel sectors, known for its commitment to quality and innovative technology.
Size
51-200
Public
under-1m
Mission
To create lasting client-customer relationships by providing outstanding service experiences.
About
E-TeleConnect, Inc. offers customer experience and contact center solutions along with back-office operations for clients in healthcare, utilities, banking, insurance, and travel. The company operates using an offshore model and supports U.S.-based clients.
It is recognized for its high-quality customer care delivery, with a focus on creating lasting client-customer relationships through outstanding service experiences and advanced technology.
Services
E-TeleConnect, Inc. provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, and billing services. These services cover various channels, including voice, chat, and messaging, and are tailored to support client needs in delivering exceptional customer service.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Billing & Invoicing
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare, utilities, banking, insurance, and travel sectors. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
E-TeleConnect, Inc. is known for its commitment to excellence and integrity, offering clients innovative technology solutions and a dedicated management team with extensive experience. Its approach includes leveraging offshore labor advantages to deliver cost-effective services while maintaining high standards of quality.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients primarily in the U.S., with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Energy & Utilities
Banking & Financial Services
Insurance
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
E Teleconnect Inc
?
E Teleconnect Inc specializes in customer experience and contact center solutions, offering a comprehensive range of services tailored to meet client needs. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as live chat and messaging support. Additionally, they provide essential back-office functions such as billing, invoicing, and order management, ensuring a holistic approach to customer service.
What additional services does
E Teleconnect Inc
provide?
When was
E Teleconnect Inc
founded?
Founded in 2012, E Teleconnect Inc has been operating for approximately 12 years. This period reflects the company’s growth and commitment to delivering quality services in the customer experience and contact center sector.
What industry verticals does
E Teleconnect Inc
serve?
E Teleconnect Inc serves a diverse range of industries, focusing on sectors such as Healthcare & Life Sciences, Energy & Utilities, Banking & Financial Services, Insurance, and Travel, Hospitality & Leisure. This wide array of verticals showcases the company’s capability to cater to various client needs across different fields.
What delivery model does
E Teleconnect Inc
offer?
E Teleconnect Inc employs an offshore delivery model, which means they provide services from locations outside their primary market, primarily supporting clients in the U.S. This model allows for cost-effective solutions while leveraging a skilled workforce in the Philippines. By utilizing offshore resources, the company can maintain high service standards and operational efficiency, ensuring that clients receive exceptional service.
How many employees and/or seats does
E Teleconnect Inc
have?
E Teleconnect Inc has a workforce ranging between 51 and 200 employees. This size enables the company to maintain a nimble and responsive team while providing personalized service to its clients.
Can
E Teleconnect Inc
be considered a good service provider for startups?
E Teleconnect Inc can be a viable service provider for startups, particularly those in industries such as healthcare, banking, and travel. Their range of services, including customer support and back-office operations, allows startups to focus on their core business activities while relying on E Teleconnect for essential customer interactions. Moreover, their offshore model may offer cost advantages that are crucial for startups operating on limited budgets.
Can
E Teleconnect Inc
be considered a good service provider for SMBs?
E Teleconnect Inc is well-positioned to support small and medium-sized businesses (SMBs) due to its flexible service offerings and industry experience. The company’s ability to provide tailored customer service solutions can help SMBs enhance their customer relationships and operational efficiency. Their commitment to quality service can support SMBs in scaling their operations and managing growth effectively.
Can
E Teleconnect Inc
be considered a good service provider for enterprises?
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