e-PA specializes in delivering customer experience and contact center solutions tailored to meet the diverse needs of its clients. The primary focus is on ensuring effective communication through a variety of services, including inbound customer support, live chat and messaging support, email support, social media customer care, and outbound telesales and retention. This comprehensive suite of services is designed to enhance operational efficiency and improve client engagement, making it a valuable partner for businesses looking to optimize their customer interactions.

e-PA was established in 1990, marking over three decades of experience in the customer service industry. Founded in Shanklin, England, the company has evolved its offerings to meet the changing demands of the market and has built a reputation for delivering reliable and effective customer support solutions.

e-PA operates using an onshore delivery model, meaning that its services are provided from within the same country as its clients—in this case, the UK. This approach allows for seamless communication and a better understanding of local market needs, ensuring that customers receive prompt and effective support without the complexities often associated with offshore operations.

e-PA employs a small team, consisting of between 1 to 10 staff members. This intimate workforce size allows the company to maintain a high level of personalized service and attention to detail, fostering strong relationships with their clients and enabling them to adapt quickly to specific customer needs.

Small and medium businesses will find e-PA to be a suitable partner for their customer service needs. The company offers a range of scalable services that can be adjusted based on the evolving requirements of SMBs. With their experience in supporting diverse sectors, e-PA can help these businesses enhance their customer engagement while keeping operational costs manageable, making it a strong choice for growth-oriented organizations.