Dyninno Com
Customer Experience and Contact Center
Dyninno Group is a global technology company that provides customer experience and contact center services for travel, hospitality, and financial services, known for its extensive international presence and innovative technology solutions.
Size
1K-5K
Private
50m-100m
Mission
About
Dyninno Group offers customer experience and contact center services along with finance and accounting support for clients in travel, hospitality, and financial services. The company operates using a global delivery model and supports clients across multiple regions worldwide.
It is recognized for its cutting-edge technology solutions, with a strong internal knowledge base that ensures high-quality business operations and customer service.
Services
Dyninno Group provides customer experience and contact center services supported by finance and accounting services and specific offerings such as inbound customer support and multilingual support. These services cover various channels and are tailored to support the unique needs of clients in the travel and financial sectors.
Capabilities
Inbound Customer Support
Multilingual Support
Industries Served
The company serves clients in travel, hospitality, and financial services. It has experience supporting both retail and corporate clients with services aligned to industry-specific requirements and technology platforms such as modern IT frameworks.
Unique Stregths
Dyninno Group is known for its extensive global presence and commitment to quality, offering clients a high level of operational excellence. Its approach includes leveraging a strong internal knowledge base and avoiding talent outsourcing, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Valletta, Malta, the company operates using a global delivery model. It serves clients across North America, Latin America, Europe, and Asia, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Travel Hospitality & Leisure
Clients
WellPoint (Anthem)
Aetna
Humana
Blue Cross Group
HCSC
Medicare
What's the main service provided by
Dyninno Com
?
Dyninno Com specializes in providing exceptional customer experience and contact center services, which are complemented by their inbound customer support and multilingual support capabilities. This focus allows them to cater effectively to the unique requirements of their clients, particularly in the travel, hospitality, and financial sectors, ensuring high-quality service across various channels.
What additional services does
Dyninno Com
provide?
When was
Dyninno Com
founded?
Dyninno Com was established in 2013 and has been operating for over a decade. Since its inception, the company has grown significantly, evolving its offerings to meet the dynamic needs of its clients in various industries.
What industry verticals does
Dyninno Com
serve?
Dyninno Com serves a diverse range of industries, specifically focusing on Travel, Hospitality & Leisure, and Banking & Financial Services. This industry specialization allows them to deliver tailored solutions that align with the specific demands and challenges faced by businesses in these sectors.
What delivery model does
Dyninno Com
offer?
Dyninno Com employs a versatile delivery model that includes onshore, nearshore, and offshore solutions. Onshore refers to services provided within the same country as the client, nearshore involves delivering services from neighboring countries, and offshore indicates operations conducted from distant locations. This flexible approach enables Dyninno to meet the varied needs of its clients while optimizing operational efficiency.
How many employees and/or seats does
Dyninno Com
have?
Dyninno Com employs between 1,000 to 5,000 individuals, showcasing a robust workforce that supports the company's extensive service offerings and operational capabilities. This size allows them to maintain a strong presence in the market while delivering quality service to their clients.
Can
Dyninno Com
be considered a good service provider for startups?
Dyninno Com can be a suitable service provider for startups, particularly those operating within the travel, hospitality, or financial sectors. Their expertise in customer experience and willingness to tailor solutions can be beneficial for new companies looking to establish a strong customer service foundation. However, startups should consider their specific needs and whether Dyninno's service offerings align with their growth strategies.
Can
Dyninno Com
be considered a good service provider for SMBs?
For small and medium businesses, Dyninno Com presents a viable option due to its scalable service offerings and experience in supporting diverse clients. Their capacity to provide multilingual support and customer experience services ensures that SMBs can enhance their customer interactions and operational efficiency without compromising on quality.
Can
Dyninno Com
be considered a good service provider for enterprises?
Dyninno Com is well-positioned to serve enterprises and large organizations, thanks to its extensive workforce and established delivery model. The company's focus on quality and operational excellence, combined with its global presence, makes it a reliable partner for larger clients seeking comprehensive customer support solutions tailored to their specific needs.
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