DynamiCall
Customer Experience and Contact Center
Dynamicall is a BPO company that provides customer experience and contact center services for telecommunications and insurance, known for its innovative approach and advanced technology integration.
Size
501-1K
Private
Mission
To deliver innovative, adaptable solutions that respond to the evolving needs of clients.
About
Dynamicall offers customer experience and contact center services along with IT infrastructure and managed services for clients in telecommunications and insurance. The company operates using an offshore model and supports clients primarily in North America.
It is recognized for its commitment to quality and adaptability, with a focus on leveraging modern technologies to enhance service delivery.
Services
Dynamicall provides customer experience and contact center services supported by IT infrastructure and managed services. These services include inbound customer support, outbound telesales, claims processing, and technical support, covering various channels such as voice, email, and social media. Each solution is tailored to meet client needs and optimize operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
CX Consulting & Journey Mapping
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Process Assessment & Transition Management
Customer & Marketing Analytics
Web Development
Mobile App Development
UI/UX Design
Sales Chat & Live Demonstrations
Appointment Setting
Campaign Management
Content Creation & Localisation
Social Media Management
Prompt Engineering & Retrieval-Augmented Generation (RAG) Ops
Industries Served
The company serves clients in telecommunications and insurance. It has experience supporting businesses with services aligned to industry-specific requirements, particularly in claims management and customer engagement.
Unique Stregths
Dynamicall is known for its innovative approach and commitment to quality, offering clients advanced technology solutions such as speech analytics and omnichannel communication. Its operational practices include synchronized management strategies that ensure seamless service delivery across multiple channels.
Delivery Footprint
Headquartered in Peru, the company operates using an offshore delivery model. It serves clients across North America, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Insurance
Clients
No items found.
What's the main service provided by
DynamiCall
?
DynamiCall specializes in delivering customer experience and contact center solutions. Their service offerings include a range of capabilities such as inbound customer support, outbound telesales and retention, claims processing, and technical support across various channels, including voice, email, and social media. Additionally, they provide CX consulting, journey mapping, and analytics, ensuring tailored and efficient solutions that meet the specific needs of their clients.
What additional services does
DynamiCall
provide?
In addition to their core customer experience and contact center services, DynamiCall offers a variety of other capabilities, including IT infrastructure and managed services, as well as marketing operations. This extended portfolio allows them to engage in comprehensive projects that support their clients in achieving broader business objectives.
When was
DynamiCall
founded?
Founded in 2007, DynamiCall has built a strong presence in the customer experience and contact center industry. As of 2024, the company has been operating for 17 years, continuously adapting to the evolving needs of their clients and leveraging modern technology to enhance service delivery.
What industry verticals does
DynamiCall
serve?
DynamiCall focuses on serving clients in the Telecommunications & Media and Insurance sectors. Their expertise in these industries allows them to provide specialized services that cater to the unique requirements and challenges faced by businesses in these fields.
What delivery model does
DynamiCall
offer?
DynamiCall employs an offshore delivery model, which means that they provide their services from a location outside of their clients' home country, often to achieve cost efficiencies and access a wider talent pool. This approach allows them to serve clients primarily in North America while maintaining high standards of service quality and operational efficiency.
How many employees and/or seats does
DynamiCall
have?
DynamiCall has a workforce ranging between 501 and 1,000 employees. This substantial team size enables them to manage a diverse array of projects and client needs, providing the necessary support and resources for effective service delivery.
Can
DynamiCall
be considered a good service provider for startups?
DynamiCall can be a suitable service provider for startups, particularly those in the Telecommunications and Insurance sectors. Their innovative approach and adaptability in service delivery align well with the dynamic needs of emerging businesses. With a range of customer support solutions and technology-driven services, startups can benefit from their expertise while ensuring that they have the support necessary to scale effectively.
Can
DynamiCall
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), DynamiCall presents a strong option due to their flexible service offerings and experience in managing various client needs. Their extensive range of customer experience solutions allows SMBs to enhance their customer engagement strategies without the burden of substantial overhead costs. Additionally, their offshore delivery model can provide cost-effective support as these businesses grow and evolve.
Can
DynamiCall
be considered a good service provider for enterprises?
DynamiCall is well-equipped to serve enterprises and large corporations, particularly within their specialized industries. Their robust employee base and extensive service portfolio enable them to handle complex projects and scale operations effectively. The company’s commitment to quality and innovation further assures large clients that they will receive reliable and sophisticated solutions tailored to meet their high standards.
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