DYALOGO
Customer Experience and Contact Center
Dyalogo is a Colombian company that provides cloud-based contact center solutions for various industries, known for its multichannel capabilities and remote operational model.
Size
51-200
Private
1m-10m
Mission
About
Dyalogo offers cloud-based contact center solutions along with business process outsourcing services for clients in diverse sectors. The company operates using a global teleworking model and supports businesses seeking enhanced customer engagement.
It is recognized for its scalable infrastructure on the Google Cloud Platform, with a focus on delivering reliable and efficient communication solutions.
Services
Dyalogo provides cloud-based contact center solutions supported by business process outsourcing services and specific offerings such as inbound customer support, live chat, email support, and quality assurance. These services cover multiple channels, including voice, email, chat, WhatsApp, and Facebook, and are tailored to support businesses in enhancing customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients across various industries that require customer support and contact center management. It has experience supporting businesses of all sizes with services aligned to their specific operational needs and technology platforms such as the Google Cloud Platform.
Unique Stregths
Dyalogo is known for its multichannel capabilities and flexible teleworking model, offering clients the ability to choose between in-house and outsourced operations. Its approach includes advanced features like call routing, IVR, and real-time analytics, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Bogotá, Colombia, the company operates using a global teleworking delivery model. It serves clients worldwide, with teams working remotely to meet diverse client needs and ensure operational flexibility.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
DYALOGO
?
Dyalogo specializes in providing cloud-based contact center solutions alongside a range of business process outsourcing services. Their offerings include inbound customer support, live chat and messaging support, email assistance, quality assurance and monitoring, as well as voice-of-customer analytics. This diverse service portfolio enables businesses to enhance customer interactions across multiple communication channels such as voice, email, chat, WhatsApp, and Facebook, all tailored to their specific needs.
What additional services does
DYALOGO
provide?
When was
DYALOGO
founded?
Dyalogo was established in 2003, marking over 20 years in the industry as of 2024. Since its inception, the company has focused on delivering innovative customer engagement solutions, evolving alongside technological advancements to meet the changing demands of its clients.
What industry verticals does
DYALOGO
serve?
What delivery model does
DYALOGO
offer?
Dyalogo employs a work-from-home or virtual delivery model, allowing for a flexible approach to service provision. This model can be understood as utilizing remote teams to serve clients, which offers the advantages of scalability and operational efficiency. By employing a global teleworking strategy, Dyalogo is able to cater to diverse client needs while ensuring effective communication and service delivery.
How many employees and/or seats does
DYALOGO
have?
Dyalogo operates with a workforce ranging between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and operational capacity, enabling them to efficiently support their clients' various customer engagement needs.
Can
DYALOGO
be considered a good service provider for startups?
Dyalogo can be a suitable service provider for startups looking to establish their customer support framework. With a flexible delivery model and a range of services tailored to enhance customer interactions, startups can benefit from Dyalogo's expertise without the need for significant upfront investments in infrastructure. The company’s scalable solutions allow startups to grow their customer support capabilities in line with their evolving business needs.
Can
DYALOGO
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can find Dyalogo to be an advantageous partner for their customer engagement needs. The company's extensive service portfolio, including inbound support and quality assurance, can be scaled according to the specific requirements of SMBs. Additionally, their flexible teleworking model enables these businesses to optimize costs while maintaining high service quality, ultimately supporting their growth and operational efficiency.
Can
DYALOGO
be considered a good service provider for enterprises?
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