Duumvirate Llc
Customer Experience and Contact Center
Duumvirate is a business process outsourcing provider that provides customer experience and contact center services for logistics, transport, and supply-chain, known for its cost-effective solutions that enhance client productivity.
Size
51-200
Private
Mission
To enhance client productivity and profitability through expert outsourcing.
About
Duumvirate offers customer experience and contact center services along with back-office operations for clients in logistics, transport, and supply-chain. The company operates using a cost-effective delivery model and supports businesses looking to optimize their operations.
It is recognized for its ability to free up skilled employees for core business functions, allowing organizations to focus on growth while reducing overhead costs.
Services
Duumvirate provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales & retention, technical support (Tier 1/2), and order management & fulfillment. These services cover various channels and are tailored to support client needs in improving operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Industries Served
The company serves clients in logistics, transport, and supply-chain. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that operational processes are streamlined and effective.
Unique Stregths
Duumvirate is known for its focus on enhancing client productivity and profitability through expert outsourcing. Offering immediate savings compared to hiring full-time employees, it enables companies to reinvest resources into expanding their business opportunities. Its approach includes maximizing employee potential by delegating non-core activities to their BPO services.
Delivery Footprint
Headquartered in Dunstable, England, the company operates using a cost-effective delivery model. It serves clients across various industries, with teams working in flexible environments to meet specific client needs.
Certifications
ISO 27001:2022
ISO 9001:2015
Verticals
Logistics Transport & Supply-Chain
Clients
WellMed
What's the main service provided by
Duumvirate Llc
?
Duumvirate LLC specializes in customer experience and contact center services, complemented by back-office operations. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as order management and fulfillment. This diverse range of services is designed to enhance operational efficiency and meet the varying needs of their clients.
What additional services does
Duumvirate Llc
provide?
In addition to its core educational offerings, Dwcc provides a range of supplementary services including customer experience and contact center solutions, marketing operations, as well as IT infrastructure and managed services. This diverse portfolio enhances their ability to support clients beyond traditional educational frameworks.
When was
Duumvirate Llc
founded?
Duumvirate LLC was established in 2020, marking its entry into the business process outsourcing sector. As of 2024, the company has been in operation for approximately four years, during which it has developed a strong reputation for its specialized services in customer experience and contact center solutions.
What industry verticals does
Duumvirate Llc
serve?
Duumvirate LLC operates primarily within the logistics, transport, and supply-chain sectors. By focusing on these specific industries, the company tailors its services to meet the unique operational challenges and requirements of businesses within these verticals.
What delivery model does
Duumvirate Llc
offer?
How many employees and/or seats does
Duumvirate Llc
have?
Duumvirate LLC has a workforce comprising between 51 and 200 employees. This size allows the company to maintain a balance between agility and the ability to deliver comprehensive service offerings to its clients.
Can
Duumvirate Llc
be considered a good service provider for startups?
Duumvirate LLC can be a valuable partner for startups looking to optimize their operational efficiency. With its focus on customer experience and back-office support, the company provides essential services that allow startups to allocate their resources towards growth and innovation rather than administrative tasks. Additionally, their cost-effective delivery model can help startups manage their budgets effectively while still accessing high-quality support.
Can
Duumvirate Llc
be considered a good service provider for SMBs?
For small and medium businesses, Duumvirate LLC presents a strong service offering. The company's scalable solutions enable SMBs to enhance their operational capacity without the overhead costs associated with maintaining a large in-house team. By leveraging Duumvirate's expertise in customer experience and contact center services, these businesses can streamline their operations and focus on growth opportunities.
Can
Duumvirate Llc
be considered a good service provider for enterprises?
Duumvirate LLC is well-positioned to serve enterprises and large companies seeking reliable service providers. With certifications such as ISO 27001:2022 and ISO 9001:2015, the company demonstrates its commitment to quality and security in its operations. The sophisticated delivery model and extensive service portfolio offered by Duumvirate can effectively address the complex needs of larger organizations, ensuring they can maintain efficiency while focusing on core business objectives.
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