Dubai Outsource City
Shared-Services Transformation
Dubai Outsource City is a dedicated business zone that provides shared-services transformation for banking, healthcare, logistics, and government sectors, known for its comprehensive infrastructure and 100% business ownership benefits.
Size
1-10
Private
50m-100m
Mission
About
Dubai Outsource City offers shared-services transformation along with back-office operations and HR, recruitment, and payroll services for clients in banking, healthcare, logistics, and government sectors. The company operates using an onshore delivery model and supports local and regional clients.
It is recognized for its state-of-the-art facilities and robust telecom infrastructure, with integrated support centers and a vibrant community of over 6,500 professionals.
Services
Dubai Outsource City provides shared-services transformation supported by back-office operations and HR, recruitment, and payroll services. These services cover inbound customer support, technical support, shared-services center design and setup, and process assessment and transition management, tailored to support various business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Shared-Services Centre Design & Setup
Process Assessment & Transition Management
Multi-function Service Desk
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Employee Helpdesk
Industries Served
The company serves clients in banking, healthcare, logistics, and government sectors. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Dubai Outsource City is known for its comprehensive infrastructure and 100% business ownership benefits, offering clients a dynamic business environment. Its approach includes robust operational support and a multicultural workforce, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Dubai, UAE, the company operates using an onshore delivery model. It serves clients across the UAE and the broader Middle East region, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Government & Public Sector
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Dubai Outsource City
?
Dubai Outsource City specializes in shared-services transformation, providing a range of back-office operations as well as HR, recruitment, and payroll services. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, design and setup of shared-services centers, and management of process assessments and transitions. This comprehensive service portfolio is designed to meet various business functions effectively.
What additional services does
Dubai Outsource City
provide?
When was
Dubai Outsource City
founded?
Dubai Outsource City was established in 2007, marking over 16 years of operation in the business process outsourcing sector. Since its inception, the company has grown to become a prominent player in the industry, providing innovative solutions to enhance operational efficiency for its clients.
What industry verticals does
Dubai Outsource City
serve?
Dubai Outsource City serves multiple industries, including Banking & Financial Services, Healthcare & Life Sciences, Logistics, Transport & Supply-Chain, and Government & Public Sector. This diverse industry focus allows the company to tailor its services to meet the specific needs and challenges of various sectors.
What delivery model does
Dubai Outsource City
offer?
Dubai Outsource City employs an onshore and nearshore delivery model. An onshore model means that services are provided within the same country as the client, ensuring proximity and effective communication. Nearshore delivery involves services being provided from a neighboring country, which can also facilitate collaboration while potentially reducing costs. This approach allows the company to cater to local and regional clients effectively.
How many employees and/or seats does
Dubai Outsource City
have?
Dubai Outsource City has a small workforce of between 1 to 10 employees. This size suggests a highly focused team, enabling personalized service and dedicated attention to client needs, which can be particularly beneficial for organizations seeking tailored solutions.
Can
Dubai Outsource City
be considered a good service provider for startups?
For startups, Dubai Outsource City can be a suitable service provider due to its flexible service offerings and personalized approach. With a focus on shared-services transformation and essential back-office support, startups can benefit from streamlined operations and expert guidance, allowing them to scale their business efficiently from the outset.
Can
Dubai Outsource City
be considered a good service provider for SMBs?
Dubai Outsource City is well-positioned to support small and medium-sized businesses (SMBs). The company's comprehensive service offerings and onshore delivery model provide SMBs with the operational support they need to grow. Their ability to tailor services to specific industry requirements ensures that SMBs can remain competitive without the burden of extensive in-house operations.
Can
Dubai Outsource City
be considered a good service provider for enterprises?
While Dubai Outsource City primarily focuses on smaller organizations, its robust service offerings and extensive industry experience can also appeal to enterprises looking for reliable support in shared-services transformation. However, larger companies may find that they require more extensive scalability options and a broader range of services that go beyond what a smaller provider can typically offer.
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