Driasi
Customer Experience and Contact Center
driasi is a leading BPO provider that offers customer experience and contact center services for the insurance and financial services sectors, known for its commitment to excellence and innovation.
Size
51-200
Private
10m-50m
Mission
To provide a wide array of innovative solutions through excellence in business outsourcing and continuous improvement.
About
driasi offers customer experience and contact center services along with inbound and outbound call center services for clients in insurance and financial services. The company operates using an onshore model and supports organizations across the United States and Canada.
It is recognized for its proactive approach to business outsourcing, with over 30 years of experience and a strong reputation among major corporate clients.
Services
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Billing & Invoicing
Data Entry & Data Processing
Order Management & Fulfilment
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Insurance
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Driasi
?
Driasi specializes in delivering exceptional customer experience and contact center solutions. Their services encompass both inbound and outbound call center functions, along with vital support in billing and payment processing, as well as data entry and processing. This comprehensive service suite is designed to meet the specific needs of clients, particularly within the insurance and financial services sectors.
What additional services does
Driasi
provide?
When was
Driasi
founded?
Driasi was established in 1982, marking over 40 years of experience in the business outsourcing industry as of 2024. Since its inception, the company has developed a strong reputation for innovation and excellence in service delivery, particularly in customer experience and contact center operations.
What industry verticals does
Driasi
serve?
Driasi primarily serves the Insurance and Banking & Financial Services industries. With a wealth of experience supporting over 630 organizations, the company tailors its services to align with the unique requirements and technological platforms prevalent in these sectors.
What delivery model does
Driasi
offer?
Driasi employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer proximity to clients, fostering better communication and oversight. Onshore operations ensure that teams work directly in the same geographical region as their clients, which can enhance service quality and responsiveness.
How many employees and/or seats does
Driasi
have?
Driasi has a workforce comprising between 51 to 200 employees. This size allows the company to maintain a personable approach while still being able to scale its services to meet client demands effectively.
Can
Driasi
be considered a good service provider for startups?
Driasi can be a suitable service provider for startups, particularly those in the insurance and financial sectors. With their specialized knowledge and experience, they can offer tailored customer support solutions that help new businesses establish a strong foothold in competitive markets. The company's onshore delivery model also allows for better communication and collaboration, which is crucial for startups looking to refine their offerings.
Can
Driasi
be considered a good service provider for SMBs?
For small and medium businesses, Driasi presents a compelling option due to its flexible service portfolio and commitment to innovation. Their extensive experience in the insurance and financial services sectors means they can adapt their services to support the growth and scaling needs of SMBs. With a workforce that is neither too large nor too small, Driasi can provide personalized service while efficiently managing client demands.
Can
Driasi
be considered a good service provider for enterprises?
While Driasi is well-equipped to support enterprises, its strengths are particularly pronounced in servicing small to medium businesses. The company's focus on building long-term relationships and its commitment to continuous improvement are essential for enterprises seeking reliable partners. However, larger organizations may require more extensive resources and specialized services that Driasi may not fully provide.
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