Doxa7
Customer Experience and Contact Center
DOXA7 is a BPO company that provides customer experience and contact center services for healthcare, insurance, education, and technology sectors, known for its commitment to ethical employment and transparency.
Size
51-200
Private
Mission
To prioritize ethical employment and transparency while enhancing the quality of life for professionals through full benefits, career growth opportunities, and flexible remote work options.
About
DOXA7 offers customer experience and contact center services along with back-office operations, finance and accounting, and marketing operations for clients in healthcare, insurance, education, and technology. The company operates using an offshore model and supports small and medium-sized businesses globally.
It is recognized for its Conscious Outsourcing® approach, ensuring ethical employment practices and providing full benefits to its professionals, which enhances employee satisfaction and retention.
Services
DOXA7 provides customer experience and contact center services supported by back-office operations, finance and accounting, and marketing operations. These services include inbound customer support, outbound telesales, email support, and social media management, tailored to support various client needs across multiple channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Social Media Management
Customer & Marketing Analytics
Lead Research & List Building
Outbound SDR / Cold Calling
Account-Based Marketing Support
Sales Enablement Content
General Ledger & Reconciliation
Accounts Payable
Accounts Receivable
Payroll Processing
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Employee Helpdesk
Learning & Development Support
ITSM Process Management
Custom Application Development
Web Development
Graphic & Video Production
Performance Management & SLA Reporting
Industries Served
The company serves clients in healthcare, insurance, education, and technology. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and security throughout its operations.
Unique Stregths
DOXA7 is known for its ethical employment practices and commitment to transparency, offering clients a stable and engaged workforce. Its approach includes flexible contracts and a multi-shore delivery model, which helps deliver consistency and scalability to meet client demands.
Delivery Footprint
Headquartered in Boise, Idaho, the company operates using an offshore delivery model. It serves clients across multiple countries, leveraging talent from the Philippines, Panama, Colombia, Kenya, and Vietnam, with teams working remotely to accommodate client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Insurance
Education & EdTech
Technology & SaaS
Retail & e-Commerce
Clients
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What's the main service provided by
Doxa7
?
Doxa7 specializes in delivering exceptional customer experience and contact center solutions, effectively addressing the needs of clients through a variety of tailored services. These include inbound customer support, outbound telesales and retention efforts, email assistance, and social media management. Additionally, the company offers customer and marketing analytics, lead research, outbound sales development, and various marketing support services, ensuring comprehensive coverage of client requirements across different channels.
What additional services does
Doxa7
provide?
In addition to its primary focus on customer experience and contact center services, Doxa7 offers an extensive range of additional capabilities. These include back-office operations, finance and accounting services, human resources recruitment and payroll, as well as marketing operations. This diverse service portfolio enables the company to cater to various business needs and provide comprehensive support to its clients.
When was
Doxa7
founded?
Doxa7 was established in 2020, marking its inception in the business process outsourcing industry. As of 2024, the company has been operational for about four years, during which it has built a reputation for its commitment to ethical employment and high-quality service delivery.
What industry verticals does
Doxa7
serve?
Doxa7 serves a diverse array of industries, including Healthcare & Life Sciences, Insurance, Education & EdTech, Technology & SaaS, and Retail & e-Commerce. This broad industry focus allows the company to tailor its services to meet the unique needs and challenges faced by businesses in these sectors.
What delivery model does
Doxa7
offer?
Doxa7 operates using an offshore delivery model, which means that its services are provided from locations outside the client’s home country. This approach enables the company to leverage a global talent pool while maintaining cost efficiency and flexibility in service delivery.
How many employees and/or seats does
Doxa7
have?
Doxa7 has a workforce comprising between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and operational efficiency, ensuring that clients receive the attention and expertise they need.
Can
Doxa7
be considered a good service provider for startups?
Can
Doxa7
be considered a good service provider for SMBs?
Can
Doxa7
be considered a good service provider for enterprises?
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