Donnelly Communications Inc
Back-Office Operations
Donnelly Communications, Inc. is a trusted provider that provides back-office operations for multi-channel retailers and brand-conscious companies, known for its client-centered approach and technology-driven solutions.
Size
5K-10K
Public
over-1b
Mission
About
Donnelly Communications, Inc. offers back-office operations along with customer experience and contact center services for clients in various industries. The company operates using an onshore model and supports businesses primarily in the United States.
It is recognized for its innovative technology and expert professionals, with a commitment to exceeding customer expectations and delivering measurable ROI for clients.
Services
Donnelly Communications, Inc. provides back-office operations supported by customer experience and contact center services, including data entry & data processing, quality assurance & monitoring, voice-of-customer (VOC) analytics, and CX consulting & journey mapping. These services cover multiple channels such as voice, email, chat, and social media, and are tailored to support customer acquisition, conversion, and retention needs.
Capabilities
Data Entry & Data Processing
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
CX Consulting & Journey Mapping
Industries Served
The company serves clients in various sectors, likely including insurance, healthcare, financial services, and technology. It has experience supporting brand-conscious companies that require advanced customer service analytics and operational efficiency.
Unique Stregths
Donnelly Communications is known for its client-centered approach and quality-driven processes, offering clients a highly motivated team and innovative solutions. Its operational practices focus on delivering exceptional customer experiences and driving brand loyalty, ensuring a significant return on investment for clients.
Delivery Footprint
Headquartered in Atlanta, Georgia, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing personalized service and support.
Certifications
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Verticals
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Clients
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What's the main service provided by
Donnelly Communications Inc
?
Donnelly Communications Inc specializes in back-office operations, offering a comprehensive range of services aimed at enhancing customer experience and optimizing contact center functions. Their expertise includes data entry and data processing, quality assurance and monitoring, voice-of-customer (VOC) analytics, as well as customer experience consulting and journey mapping. These services are meticulously designed to cater to diverse communication channels, including voice, email, chat, and social media, ensuring effective support for customer acquisition, conversion, and retention efforts.
What additional services does
Donnelly Communications Inc
provide?
When was
Donnelly Communications Inc
founded?
Donnelly Communications Inc was established in 1981, marking over 40 years of experience in the business process outsourcing industry. This long-standing presence has allowed the company to refine its offerings and adapt to the evolving needs of its clients across various sectors.
What industry verticals does
Donnelly Communications Inc
serve?
What delivery model does
Donnelly Communications Inc
offer?
Donnelly Communications Inc employs an onshore delivery model, which means that their services are provided from within the United States. This approach ensures that clients receive not only high-quality support but also personalized and culturally relevant interactions. By operating onshore, the company can maintain closer communication with its clients and foster a strong understanding of their specific needs.
How many employees and/or seats does
Donnelly Communications Inc
have?
Donnelly Communications Inc boasts a workforce ranging between 5,000 to 10,000 employees. This substantial employee base reflects the company's capacity to handle a diverse range of client requirements while maintaining a high level of service quality.
Can
Donnelly Communications Inc
be considered a good service provider for startups?
While Donnelly Communications Inc primarily serves larger businesses, startups can also benefit from their expertise in back-office operations and customer experience services. However, startups should consider their specific needs and budget, as the company's scale and service offerings may be more suited for established entities looking for comprehensive support rather than smaller ventures requiring more basic solutions.
Can
Donnelly Communications Inc
be considered a good service provider for SMBs?
Donnelly Communications Inc is well-positioned to support small and medium businesses (SMBs) due to its scalable service offerings and extensive experience in various industries. Their ability to provide tailored solutions and a commitment to quality can greatly aid SMBs in enhancing customer interactions and operational efficiency. This flexibility allows SMBs to grow and adapt their customer service strategies as their business evolves.
Can
Donnelly Communications Inc
be considered a good service provider for enterprises?
Donnelly Communications Inc is an excellent choice for enterprises and large companies seeking a reliable BPO partner. With a substantial employee base and a strong focus on back-office operations and customer experience, the company offers sophisticated solutions that can meet the demands of larger organizations. Their onshore delivery model ensures high-quality service and effective communication, making them a trusted partner for enterprises aiming to improve their operational efficiency and customer satisfaction.
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