Dominion Outsourcing
Customer Experience and Contact Center
Dominion Outsourcing, LLC is an industry-leading BPO provider that provides customer experience and contact center services for the insurance and healthcare sectors, known for its customized solutions and employee-focused culture.
Size
Private
Mission
About
Dominion Outsourcing, LLC offers customer experience and contact center services along with HR, recruitment, and payroll solutions for clients in the insurance and healthcare sectors. The company operates using a hybrid delivery model and supports U.S.-based businesses.
It is recognized for its commitment to employee development and community impact, with a focus on tailored services that enhance client operations and engagement.
Services
Dominion Outsourcing, LLC provides customer experience and contact center services, supported by HR, recruitment, and payroll solutions. These services include inbound customer support, outbound telesales, claims processing, and document indexing, tailored to support client needs in the insurance and healthcare sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Document Indexing & Digitisation
Recruitment Process Outsourcing (RPO)
Payroll Processing
Onboarding Administration
Employee Helpdesk
Industries Served
The company serves clients in insurance and healthcare. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and efficiency in operations.
Unique Stregths
Dominion Outsourcing is known for its deep expertise in healthcare and insurance, offering clients customized solutions that maximize productivity. Its approach includes building engaging business strategies and designing scalable, high-quality solutions, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Richmond, Virginia, the company operates using a hybrid delivery model. It serves clients across the U.S., with teams working in both on-site and remote environments depending on client needs.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Dominion Outsourcing
?
Dominion Outsourcing specializes in customer experience and contact center solutions, providing a range of services designed to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention, claims processing, document indexing and digitization, as well as comprehensive recruitment process outsourcing (RPO) and payroll processing. This diverse service portfolio is tailored to meet the unique needs of clients, particularly in the insurance and healthcare sectors.
What additional services does
Dominion Outsourcing
provide?
In addition to their main customer experience and contact center services, Dominion Outsourcing offers extended capabilities in HR recruitment and payroll management. These additional services support businesses in streamlining their human resources processes, providing comprehensive solutions that enhance operational effectiveness and employee satisfaction.
When was
Dominion Outsourcing
founded?
Dominion Outsourcing was established in 2016, making it an experienced player in the outsourcing industry with eight years of operation as of 2024. Since its inception, the company has focused on delivering high-quality services tailored to the needs of its clients in various sectors.
What industry verticals does
Dominion Outsourcing
serve?
The company primarily serves clients in the Insurance and Healthcare & Life Sciences sectors. With a strong focus on these industries, Dominion Outsourcing is well-equipped to provide specialized services that address the specific challenges and requirements of businesses operating within these fields.
What delivery model does
Dominion Outsourcing
offer?
Dominion Outsourcing employs a hybrid delivery model, which combines on-site and remote work environments. This approach allows the company to effectively meet diverse client needs by leveraging both local and global resources. By utilizing a multi-shore mix, they ensure flexibility and scalability in their service delivery, optimizing operational efficiency for their clients.
How many employees and/or seats does
Dominion Outsourcing
have?
Can
Dominion Outsourcing
be considered a good service provider for startups?
While Dominion Outsourcing may offer valuable services for startups, their established expertise and comprehensive service offerings are better suited for companies looking for robust solutions in customer experience and HR management. Startups may find their tailored services beneficial, particularly if they are in the insurance or healthcare sectors, where specialized knowledge is crucial for success.
Can
Dominion Outsourcing
be considered a good service provider for SMBs?
Dominion Outsourcing is a strong service provider for small and medium businesses, particularly those in the insurance and healthcare sectors. Their scalable service offerings and hybrid delivery model allow SMBs to access high-quality support while maintaining flexibility as they grow. The company’s commitment to tailored solutions makes them an excellent partner for businesses seeking to enhance operational efficiency and customer engagement.
Can
Dominion Outsourcing
be considered a good service provider for enterprises?
For enterprises and large companies, Dominion Outsourcing presents a reliable option due to its extensive experience and robust service portfolio. Their hybrid delivery model enables them to scale operations effectively, ensuring consistent service quality across various locations. Additionally, their specialization in the insurance and healthcare sectors positions them as a knowledgeable partner capable of addressing complex operational needs.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.