Dominion Outsourcing
Customer Experience and Contact Center
Dominion Outsourcing is an industry-leading outsourcing service provider that provides customer experience and contact center services for healthcare, insurance, and retail, known for its customized solutions tailored to client needs.
Size
51-200
Private
Mission
To provide exceptional service that exceeds client expectations through close collaboration with businesses.
About
Dominion Outsourcing offers customer experience and contact center services along with healthcare process outsourcing for clients in healthcare, insurance, and retail. The company operates using a flexible delivery model and supports businesses looking for tailored solutions.
It is recognized for its client-centric approach, with a strong emphasis on compliance and operational flexibility that enhances business growth.
Services
Dominion Outsourcing provides customer experience and contact center services, supported by healthcare process outsourcing and specific offerings such as licensed insurance sales, patient engagement, and document acquisition. These services cover inbound and outbound call center operations and are tailored to support healthcare-related processes and client engagement needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Document Indexing & Digitisation
Industries Served
The company serves clients in healthcare, insurance, and retail. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance with healthcare regulations and enhancing operational efficiency.
Unique Stregths
Dominion Outsourcing is known for its customized solutions and client-centric philosophy, offering clients flexibility in service delivery. Its approach includes close collaboration with clients to develop scalable solutions, which helps deliver consistency and effectiveness at scale.
Delivery Footprint
Headquartered in Richmond, Virginia, the company operates using a flexible delivery model. It serves clients across the United States, with teams capable of adapting to various operational environments based on client needs.
Certifications
AS9100
ISO 9001
Verticals
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Clients
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What's the main service provided by
Dominion Outsourcing
?
Dominion Outsourcing specializes in customer experience and contact center solutions. Their offerings encompass a variety of services, including inbound customer support, outbound telesales and retention, claims processing, as well as document indexing and digitization. This broad range of services is designed to enhance client engagement and operational efficiency across various sectors.
What additional services does
Dominion Outsourcing
provide?
When was
Dominion Outsourcing
founded?
Dominion Outsourcing was established in 2016, which means the company has been operating for approximately 8 years. Since its inception, it has focused on delivering exceptional customer service, aligning closely with client needs to provide tailored outsourcing solutions.
What industry verticals does
Dominion Outsourcing
serve?
Dominion Outsourcing serves a diverse array of industries, specifically focusing on Healthcare & Life Sciences, Insurance, and Retail & e-Commerce. This expertise allows them to tailor their services to meet the unique demands and regulations of each sector.
What delivery model does
Dominion Outsourcing
offer?
How many employees and/or seats does
Dominion Outsourcing
have?
The company employs between 51 and 200 individuals, positioning it as a medium-sized organization. This workforce size enables Dominion Outsourcing to provide personalized service while still maintaining the capacity to manage larger projects and client needs effectively.
Can
Dominion Outsourcing
be considered a good service provider for startups?
While Dominion Outsourcing has a robust service offering and a flexible delivery model, it may not be the ideal fit for startups that require extensive resources and scalability from the outset. Startups often benefit from more extensive support structures, which might be challenging due to the company's medium size. However, for startups in the healthcare or retail sectors, their tailored solutions could provide valuable support as they grow.
Can
Dominion Outsourcing
be considered a good service provider for SMBs?
Dominion Outsourcing presents a compelling option for small and medium businesses looking for reliable outsourcing solutions. Their emphasis on client collaboration and customized service delivery allows SMBs to benefit from scalable solutions that can adapt as their needs evolve. The company's experience in various industries further enhances its ability to provide effective support for growth.
Can
Dominion Outsourcing
be considered a good service provider for enterprises?
For enterprises and large organizations, Dominion Outsourcing can be a strong service provider due to its established operational framework and compliance certifications like AS9100 and ISO 9001. The company’s focus on delivering high-quality, client-centric services, combined with its operational flexibility, positions it as a reliable partner for large-scale projects that require sophisticated service delivery.
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