Dolphin Teleservices
Customer Experience and Contact Center
Dolphin Teleservices is a business process outsourcing firm that provides customer experience and contact center services for various industries, known for its high-performance team and commitment to quality.
Size
11-50
Private
Mission
To become a leading outsourcing partner known for end-to-end solutions that emphasize quality and superior customer experiences.
About
Dolphin Teleservices offers customer experience and contact center services along with back-office operations and marketing operations for clients in diverse sectors. The company operates using a flexible delivery model and supports small to medium-sized enterprises.
It is recognized for its high-performance team, with a focus on delivering cost-effective solutions and superior customer experiences.
Services
Dolphin Teleservices provides customer experience and contact center services, supported by back-office operations and marketing operations. These services include inbound customer support, outbound telesales, email support, live chat, data entry, and social media management. Each solution is tailored to meet the specific needs of clients, ensuring effective communication and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Live Chat & Messaging Support
Data Entry & Data Processing
Campaign Management
Social Media Management
Industries Served
The company serves clients across various industries, focusing on businesses seeking reliable outsourcing solutions. It has experience supporting startups and SMEs with services designed to enhance customer engagement and operational productivity.
Unique Stregths
Dolphin Teleservices is known for its commitment to quality and client satisfaction, offering clients a high-performance team dedicated to achieving excellent results. Its approach includes a strong emphasis on quality assurance and omni-channel delivery capabilities, which help deliver consistent and effective service.
Delivery Footprint
Headquartered in Makati, Philippines, the company operates using a flexible delivery model. It serves clients across different regions, with teams capable of adapting to various operational environments depending on client needs.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Dolphin Teleservices
?
Dolphin Teleservices specializes in delivering exceptional customer experience and contact center solutions. Their offerings include a variety of services such as inbound customer support, outbound telesales and retention, email assistance, live chat support, data entry, and social media management. Each service is meticulously designed to cater to the unique needs of their clients, ensuring effective communication and operational efficiency.
What additional services does
Dolphin Teleservices
provide?
In addition to their primary focus on customer experience and contact center services, Dolphin Teleservices offers a range of supplementary services. These include back-office operations, marketing operations, and sales and lead-generation services, allowing them to provide comprehensive support that meets diverse client needs.
When was
Dolphin Teleservices
founded?
Dolphin Teleservices was established in 2022, marking its entry into the business process outsourcing industry. As of 2024, the company has been operating for approximately two years, focusing on building a reputation for high-quality outsourcing solutions.
What industry verticals does
Dolphin Teleservices
serve?
What delivery model does
Dolphin Teleservices
offer?
How many employees and/or seats does
Dolphin Teleservices
have?
Dolphin Teleservices has a workforce that ranges from 11 to 50 employees, suggesting a small but dedicated team. This size allows them to maintain a close-knit work environment while delivering personalized services to their clients.
Can
Dolphin Teleservices
be considered a good service provider for startups?
Dolphin Teleservices can be a viable partner for startups looking for outsourcing solutions. With their specialized services designed to enhance customer engagement and operational productivity, they can help startups manage their customer interactions effectively. Their flexible delivery model allows them to adapt to the dynamic needs of emerging businesses, making them an appealing choice for new ventures.
Can
Dolphin Teleservices
be considered a good service provider for SMBs?
For small and medium-sized businesses, Dolphin Teleservices presents a strong option due to their tailored service offerings and commitment to quality. Their experience in supporting SMEs allows them to provide scalable solutions that grow alongside their clients, ensuring that businesses receive the necessary support to enhance their customer interactions and operational efficiency.
Can
Dolphin Teleservices
be considered a good service provider for enterprises?
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