Documation Sdn Bhd
Back-Office Operations
Documation Sdn Bhd is a leading Malaysian BPO provider that offers back-office operations for sectors including insurance, banking, and government, known for its comprehensive output management solutions.
Size
11-50
Private
Mission
About
Documation Sdn Bhd offers back-office operations along with document management and output solutions for clients in insurance, banking, and government sectors. The company operates using an onshore model and supports businesses within Malaysia.
It is recognized for its commitment to customer satisfaction, with a proven track record of delivering efficient and cost-effective services tailored to client needs.
Services
Documation Sdn Bhd provides back-office operations supported by document management and output solutions. These services include data processing and document formatting, high-speed laser printing, mail processing, eStatement services, online archiving, document scanning, and card personalization. Each solution is designed to streamline communication and enhance the delivery of transactional data and documents.
Capabilities
Data Entry & Data Processing
Document Indexing & Digitisation
Record Management & Archiving
Industries Served
The company serves clients in insurance, oil & gas, banking, stockbroking, telecommunications, and government sectors. It has experience supporting diverse organizations with services aligned to industry-specific requirements, ensuring effective communication through both traditional and electronic channels.
Unique Stregths
Documation is known for its customer-first approach, offering clients reliable and innovative solutions. Its commitment to talent development ensures a skilled workforce capable of delivering high-quality services consistently. The company emphasizes going the extra mile to achieve excellence in all operations.
Delivery Footprint
Headquartered in Puchong, Selangor, Malaysia, the company operates using an onshore delivery model. It serves clients across Malaysia, with teams dedicated to providing tailored solutions that meet the unique needs of each client.
Certifications
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Verticals
Insurance
Banking & Financial Services
Government & Public Sector
Clients
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What's the main service provided by
Documation Sdn Bhd
?
Documation Sdn Bhd specializes in back-office operations that are complemented by comprehensive document management and output solutions. Their offerings encompass a range of services including data entry and processing, document indexing and digitization, as well as record management and archiving. This diverse service portfolio is designed to optimize client operations and enhance the management of critical documents and transactional data.
What additional services does
Documation Sdn Bhd
provide?
In addition to its core offerings, Doffu Carribean provides several supplementary services that enhance its operational capabilities. These include back-office operations, which ensure the smooth functioning of internal processes, IT infrastructure and managed services that support technological needs, along with sales and lead-generation services aimed at boosting client growth and outreach.
When was
Documation Sdn Bhd
founded?
Documation Sdn Bhd was established in 2001, marking over 22 years of experience in the business process outsourcing industry as of 2024. Since its inception, the company has focused on delivering quality back-office solutions tailored to the unique needs of its clients in various sectors.
What industry verticals does
Documation Sdn Bhd
serve?
Documation Sdn Bhd serves a variety of industries, including Insurance, Banking & Financial Services, and Government & Public Sector. This broad focus allows the company to address the specific requirements and challenges faced by organizations in these sectors, ensuring effective service delivery.
What delivery model does
Documation Sdn Bhd
offer?
Documation Sdn Bhd operates on an onshore delivery model, meaning that all services are provided within the same country as their clients, which in this case is Malaysia. This approach allows for closer collaboration with clients, quicker response times, and tailored solutions that meet local market demands.
How many employees and/or seats does
Documation Sdn Bhd
have?
Documation Sdn Bhd has a workforce comprising between 11 to 50 employees. This size allows the company to maintain a close-knit team, fostering collaboration and a strong commitment to delivering high-quality services to clients.
Can
Documation Sdn Bhd
be considered a good service provider for startups?
While Documation Sdn Bhd may not be the largest service provider in the industry, its commitment to customer satisfaction and tailored solutions could be advantageous for startups. The company’s focus on back-office operations can help new businesses streamline their processes and manage documentation effectively, which is crucial for growth during the initial phases.
Can
Documation Sdn Bhd
be considered a good service provider for SMBs?
Documation Sdn Bhd is well-positioned to support small and medium businesses due to its flexible service offerings and onshore delivery model. Their experience in serving diverse industries ensures that SMBs can benefit from tailored solutions that are both efficient and cost-effective, helping them to scale operations effectively.
Can
Documation Sdn Bhd
be considered a good service provider for enterprises?
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