Documation
Back-Office Operations
Documation Sdn Bhd is a leading BPO company that provides back-office operations for banking, insurance, and government sectors, known for its commitment to customer satisfaction and high-quality service delivery.
Size
Private
Mission
To deliver exceptional and reliable services with high professional standards to ensure customer satisfaction.
About
Documation Sdn Bhd offers back-office operations along with data processing and document management services for clients in banking, insurance, and government sectors. The company operates using an onshore model and supports Malaysian organizations.
It is recognized for its commitment to excellence, with a strong focus on delivering reliable and efficient solutions tailored to client needs.
Services
Documation Sdn Bhd provides back-office operations supported by data processing and document management services. These services include document formatting, high-speed laser printing, and mail processing, tailored to support efficient communication and transactional needs of clients.
Capabilities
Data Entry & Data Processing
Document Indexing & Digitisation
Record Management & Archiving
Industries Served
The company serves clients in banking, insurance, and government sectors. It has experience supporting organizations with services aligned to industry-specific requirements, enhancing their operational efficiency and customer engagement.
Unique Stregths
Documation is known for its commitment to customer satisfaction and high professional standards, offering clients reliable and efficient services. Its approach includes comprehensive training for employees and robust analytics to ensure consistent quality and performance.
Delivery Footprint
Headquartered in Puchong, Malaysia, the company operates using an onshore delivery model. It serves clients across various sectors within Malaysia, with teams dedicated to maintaining high service standards.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Government & Public Sector
Clients
No items found.
What's the main service provided by
Documation
?
Documation specializes in back-office operations, providing a range of services designed to streamline and enhance business processes. Their offerings include data entry and processing, document indexing and digitization, as well as record management and archiving. This diverse service portfolio is tailored to meet the specific needs of clients, ensuring efficient handling of essential documentation and data workflows.
What additional services does
Documation
provide?
When was
Documation
founded?
Documation was established in 2001, making it a well-established player in the BPO industry with over 23 years of experience. Since its inception, the company has focused on delivering high-quality back-office solutions and has developed a strong reputation in the Malaysian market.
What industry verticals does
Documation
serve?
Documation serves several key industries, including Banking & Financial Services, Insurance, and Government & Public Sector. This diverse focus allows the company to tailor its services to meet the unique needs and regulatory requirements of each sector, enhancing operational efficiency and customer satisfaction for its clients.
What delivery model does
Documation
offer?
Documation operates using an onshore delivery model, meaning that its services are provided from within the same country where its clients are located. This approach ensures closer collaboration, better communication, and potentially quicker response times, allowing for high-quality service delivery that aligns with local business practices and client expectations.
How many employees and/or seats does
Documation
have?
Can
Documation
be considered a good service provider for startups?
Can
Documation
be considered a good service provider for SMBs?
Documation is well-suited to support small and medium businesses (SMBs) due to its scalable service offerings and flexible approach. The company’s experience across various sectors enables it to provide tailored solutions that can grow alongside SMBs as they expand. This adaptability ensures that smaller enterprises can access reliable back-office operations without compromising on service quality.
Can
Documation
be considered a good service provider for enterprises?
For enterprises and large companies, Documation proves to be a reliable service provider, thanks to its extensive experience and commitment to high professional standards. The company's focus on operational efficiency and customer satisfaction positions it as a strong partner for large-scale operations, ensuring that enterprises receive sophisticated, scalable solutions tailored to their complex needs.
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