Doctorâs Answering Service
Customer Experience and Contact Center
24x7 Doctors Answering Service is a specialized provider that offers customer experience and contact center solutions for healthcare and life sciences, known for its HIPAA-compliant medical answering services.
Size
11-50
Private
Mission
To help doctors and physicians access quality 24-hour medical virtual answering services at the best possible price.
About
24x7 Doctors Answering Service offers customer experience and contact center solutions along with 24/7 medical answering services for clients in healthcare and life sciences. The company operates using an onshore model and supports medical practices across the United States.
It is recognized for its commitment to HIPAA compliance and security, with professionally trained operators ensuring accurate and confidential handling of medical communications.
Services
24x7 Doctors Answering Service provides customer experience and contact center solutions supported by 24/7 medical answering services and after-hours call center services. These services cover appointment scheduling, emergencies, patient inquiries, and prescription refill requests, tailored to support healthcare professionals' needs.
Capabilities
Inbound Customer Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting physicians, specialist doctors’ offices, and hospitals with services aligned to industry-specific requirements and HIPAA compliance.
Unique Stregths
24x7 Doctors Answering Service is known for its dedication to patient privacy and operational efficiency, offering clients cost savings by eliminating the need for in-house after-hours staff. Its approach includes pre-screening suppliers and facilitating direct communication, ensuring clients receive competitive pricing and quality service.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore delivery model. It serves clients across the nation, with teams working in remote environments to ensure seamless communication and support for healthcare practices.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Doctorâs Answering Service
?
Doctor's Answering Service specializes in providing customer experience and contact center solutions, with a key focus on 24/7 medical answering services. Their offerings include inbound customer support, quality assurance and monitoring, as well as data entry and data processing services. This comprehensive range of services is specifically designed to meet the needs of healthcare professionals, ensuring they receive timely and efficient support.
What additional services does
Doctorâs Answering Service
provide?
When was
Doctorâs Answering Service
founded?
Doctor's Answering Service was established in 2014, marking nearly a decade of service in the industry. Since its inception, the company has focused on delivering quality medical answering services, enhancing the operational efficiency of healthcare providers throughout the United States.
What industry verticals does
Doctorâs Answering Service
serve?
Doctor's Answering Service primarily serves the Healthcare & Life Sciences sectors. This focus allows them to tailor their services to meet the specific needs and regulatory requirements of medical professionals, ensuring compliance and high-quality service delivery.
What delivery model does
Doctorâs Answering Service
offer?
The company operates using an onshore delivery model, meaning that their services are provided from within the United States. This approach ensures that clients benefit from local support, enhanced communication, and adherence to industry-specific regulations, particularly important in the healthcare sector.
How many employees and/or seats does
Doctorâs Answering Service
have?
Doctor's Answering Service has a workforce of between 11 to 50 employees. This size allows them to maintain a personalized approach to service while still being equipped to handle the demands of their clients in the healthcare sector.
Can
Doctorâs Answering Service
be considered a good service provider for startups?
While Doctor's Answering Service primarily focuses on the healthcare industry, startups in this sector may find their services beneficial, especially if they require professional answering solutions. Their expertise in medical communications can help new healthcare ventures establish a professional presence and enhance patient engagement from the start. However, startups in other industries may not find the same level of tailored support.
Can
Doctorâs Answering Service
be considered a good service provider for SMBs?
Doctor's Answering Service is well-positioned to support small and medium businesses, particularly in the healthcare industry. Their range of services, including 24/7 answering and customer support, allows SMBs to manage patient inquiries and emergencies effectively without the overhead of in-house staff. This flexibility can be crucial for growing businesses looking to streamline operations and enhance patient care.
Can
Doctorâs Answering Service
be considered a good service provider for enterprises?
While Doctor's Answering Service is primarily geared towards smaller healthcare providers, their commitment to HIPAA compliance and operational efficiency makes them a reliable option for larger healthcare organizations as well. Their established track record and industry recognition through various awards suggest they can meet the demands of larger clients looking for dependable medical answering services.
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