DOCOMO InterTouch Pte. Ltd.
IT Infrastructure and Managed Services
DOCOMO interTouch is a leading technology company that provides IT infrastructure and managed services for the hospitality and healthcare sectors, known for its pioneering IQx platform and global reach.
Size
51-200
Private
Mission
About
DOCOMO interTouch offers IT infrastructure and managed services along with broadband connectivity and multimedia solutions for clients in the hospitality and healthcare industries. The company operates using a hybrid delivery model and supports clients across Asia Pacific, Europe, the Middle East, and the Americas.
It is recognized for its innovative technology solutions, with installations in over 320,000 hotel rooms worldwide and a commitment to enhancing guest experiences through seamless digital interactions.
Services
DOCOMO interTouch provides IT infrastructure and managed services supported by broadband connectivity and multimedia solutions. These services include technical support, multilingual support, and network monitoring, tailored to enhance guest experiences and operational efficiency in hotels and healthcare facilities.
Capabilities
Technical Support (Tier 1/2)
Multilingual Support
Network Monitoring & Management
Industries Served
The company serves clients in the hospitality and healthcare sectors. It has experience supporting hotels and healthcare providers with services aligned to industry-specific requirements and technology platforms such as the IQx system, which aids in data servicing and brand management.
Unique Stregths
DOCOMO interTouch is known for its pioneering role in hospitality technology, offering clients robust and scalable solutions that enhance guest satisfaction. Its approach includes round-the-clock network monitoring and multilingual customer support, ensuring smooth operations and superior guest experiences.
Delivery Footprint
Headquartered in Singapore, the company operates using a hybrid delivery model. It serves clients across Asia Pacific, Europe, the Middle East, and is expanding in the Americas, with teams working in remote and on-site environments depending on client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Travel Hospitality & Leisure
Clients
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What's the main service provided by
DOCOMO InterTouch Pte. Ltd.
?
DOCOMO InterTouch Pte. Ltd. specializes in providing IT infrastructure and managed services, designed to enhance operational efficiency and guest experiences in the hospitality and healthcare sectors. Their offerings include technical support at various tiers, multilingual support to cater to diverse client needs, and comprehensive network monitoring and management services. These solutions are tailored to meet the unique demands of their clients, ensuring seamless digital interactions and robust IT frameworks.
What additional services does
DOCOMO InterTouch Pte. Ltd.
provide?
When was
DOCOMO InterTouch Pte. Ltd.
founded?
Founded in 1998, DOCOMO InterTouch Pte. Ltd. has been in operation for over 25 years. Since its establishment, the company has developed a strong reputation for delivering innovative technology solutions, primarily focusing on the hospitality and healthcare industries.
What industry verticals does
DOCOMO InterTouch Pte. Ltd.
serve?
DOCOMO InterTouch Pte. Ltd. serves clients in two primary verticals: Healthcare & Life Sciences and Travel, Hospitality & Leisure. By focusing on these industries, the company is well-positioned to address the specific technological and operational needs that are unique to each sector.
What delivery model does
DOCOMO InterTouch Pte. Ltd.
offer?
DOCOMO InterTouch Pte. Ltd. employs a hybrid delivery model that combines offshore, nearshore, and onshore strategies. This approach allows them to leverage global resources while ensuring that they can meet client needs effectively. Offshore refers to services provided from a different country, nearshore involves nearby regions, and onshore pertains to services delivered within the same country as the client, providing flexibility and efficiency in their service delivery.
How many employees and/or seats does
DOCOMO InterTouch Pte. Ltd.
have?
DOCOMO InterTouch Pte. Ltd. has a workforce that ranges between 51 and 200 employees. This size allows them to maintain a balance between personalized service and operational scalability, adapting to the needs of their clients while ensuring quality support.
Can
DOCOMO InterTouch Pte. Ltd.
be considered a good service provider for startups?
Can
DOCOMO InterTouch Pte. Ltd.
be considered a good service provider for SMBs?
DOCOMO InterTouch Pte. Ltd. can be a suitable service provider for small and medium businesses (SMBs) due to their scalable service offerings and expertise in the hospitality and healthcare sectors. Their ability to provide tailored IT infrastructure and managed services means that SMBs can benefit from high-quality support that enhances their operational capabilities without requiring large investments. This flexibility allows SMBs to grow while relying on DOCOMO InterTouch for essential technology solutions.
Can
DOCOMO InterTouch Pte. Ltd.
be considered a good service provider for enterprises?
For enterprises and large companies, DOCOMO InterTouch Pte. Ltd. stands out as a reliable service provider. Their extensive experience in delivering IT infrastructure and managed services, coupled with their hybrid delivery model, positions them well to handle the complex needs of large organizations. With a focus on robust technology solutions and a commitment to enhancing user experiences, they deliver the scalability and sophistication that enterprises require.
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