Diversify Offshore Staffing Solutions
Customer Experience and Contact Center
HGS OSS is a leading offshoring services provider that provides customer experience and contact center solutions for banking, retail, and technology sectors, known for its ISO and NPC certifications ensuring quality and compliance.
Size
over-10K
Public
over-1b
Mission
To collaborate with organizations to identify unique challenges and develop customized offshore staffing solutions tailored to client needs.
About
HGS OSS offers customer experience and contact center solutions along with back-office operations, finance and accounting, IT infrastructure, and marketing operations for clients in banking, retail, and technology sectors. The company operates using an offshore delivery model and supports clients across Australia, the US, Canada, and New Zealand.
It is recognized for its commitment to operational excellence, with a focus on customized staffing solutions and a client-centric approach that ensures smooth integration and sustained success.
Services
HGS OSS provides customer experience and contact center solutions, supported by back-office operations, finance and accounting, IT infrastructure, and marketing operations. These services include inbound customer support, data entry, billing and invoicing, and custom application development, tailored to enhance operational efficiency and customer satisfaction.
Capabilities
Inbound Customer Support
Email Support
CX Consulting & Journey Mapping
Data Entry & Data Processing
Billing & Invoicing
Accounts Payable
Accounts Receivable
Payroll Accounting
Sales Enablement Content
Custom Application Development
Cloud Migration & Management
Industries Served
The company serves clients in banking, retail, and technology sectors. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring compliance and quality through its ISO and NPC certifications.
Unique Stregths
HGS OSS is known for its commitment to operational excellence, offering clients a robust training program and continuous improvement initiatives. Its approach includes strategic workforce planning and a focus on client readiness, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Taguig, Philippines, the company operates using an offshore delivery model. It serves clients across Australia, the US, Canada, and New Zealand, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Diversify Offshore Staffing Solutions
?
Diversify Offshore Staffing Solutions specializes in delivering comprehensive customer experience and contact center solutions. Their offerings extend beyond just customer service to include a range of sub-services such as inbound customer support, email support, CX consulting and journey mapping, data entry and processing, billing and invoicing, as well as payroll accounting. This diverse portfolio is designed to enhance operational efficiency and elevate customer satisfaction across various client interactions.
What additional services does
Diversify Offshore Staffing Solutions
provide?
In addition to their primary offerings, Diversify Offshore Staffing Solutions provides a wide range of supplementary services. These include back-office operations, finance and accounting, IT infrastructure and managed services, as well as marketing operations. Such an extended service portfolio enables the company to support clients comprehensively in various operational areas, enhancing overall business efficiency.
When was
Diversify Offshore Staffing Solutions
founded?
Diversify Offshore Staffing Solutions was established in 2011, marking over a decade of experience in the industry as of 2024. Since its inception, the company has grown significantly, continually adapting to meet the evolving needs of its clients and the market.
What industry verticals does
Diversify Offshore Staffing Solutions
serve?
The company primarily serves clients across several key industries, including Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. Their expertise in these sectors allows them to tailor their services to meet specific industry requirements and maintain high standards of compliance and quality.
What delivery model does
Diversify Offshore Staffing Solutions
offer?
Diversify Offshore Staffing Solutions operates using an offshore delivery model. This approach involves providing services from locations outside the client's country, allowing for cost efficiencies and access to a broader talent pool. Offshore delivery can enhance flexibility and scalability, enabling clients to focus on their core business while benefiting from specialized support.
How many employees and/or seats does
Diversify Offshore Staffing Solutions
have?
The workforce of Diversify Offshore Staffing Solutions comprises over 10,000 employees. This substantial size allows the company to maintain a robust operational capacity, ensuring they can effectively meet the diverse needs of their clients across various sectors.
Can
Diversify Offshore Staffing Solutions
be considered a good service provider for startups?
Can
Diversify Offshore Staffing Solutions
be considered a good service provider for SMBs?
While Diversify Offshore Staffing Solutions has the capacity to support small and medium businesses, their extensive resources and service offerings may be particularly advantageous for enterprises looking for scalable solutions. However, SMBs might find value in their customized staffing solutions that can be tailored to fit smaller operation sizes, allowing for flexibility and growth support.
Can
Diversify Offshore Staffing Solutions
be considered a good service provider for enterprises?
Diversify Offshore Staffing Solutions is well-suited to meet the needs of enterprises and large companies due to its extensive scale and operational capabilities. With a workforce exceeding 10,000 employees and a commitment to operational excellence, the company can deliver reliable and sophisticated solutions tailored to complex business requirements. Their ISO and NPC certifications further enhance their credibility, ensuring that they adhere to high standards of quality and compliance.
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