Discretelogix
Back-Office Operations
Discretelogix is a technology-oriented solution provider that provides back-office operations for banking, telecommunications, retail, and technology sectors, known for its ISO 9001:2008 certification and commitment to quality service.
Size
51-200
Private
under-1m
Mission
About
Discretelogix offers back-office operations along with customer experience and contact center services, HR, recruitment and payroll, finance and accounting, and AI and data services for clients in banking, telecommunications, retail, and technology. The company operates using a global delivery model and supports clients across various international markets.
It is recognized for its commitment to quality service, backed by an experienced team that has successfully completed over 800 projects for more than 200 clients worldwide.
Services
Discretelogix provides back-office operations supported by customer experience and contact center services, HR, recruitment and payroll, finance and accounting, and AI and data services. These services cover inbound customer support, outbound telesales, technical support, and recruitment process outsourcing, tailored to enhance operational efficiency and meet diverse client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Recruitment Process Outsourcing (RPO)
Billing & Invoicing
Procurement Administration
Payroll Processing
Customer & Marketing Analytics
Automation & RPA Enablement
Industries Served
The company serves clients in banking and financial services, telecommunications and media, retail and e-commerce, and technology and SaaS. It has experience supporting various client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Discretelogix is known for its ISO 9001:2008 certification and commitment to quality service, offering clients a robust operational framework. Its approach includes leveraging advanced technologies like AI and RPA, ensuring performance optimization and cost efficiency, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Pakistan, the company operates using a global delivery model with additional centers in Sweden, India, and Africa. It serves clients across key international markets such as the US, UK, and Australia, with teams working in flexible remote staffing environments depending on client needs.
Certifications
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Verticals
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Technology & SaaS
Clients
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What's the main service provided by
Discretelogix
?
Discretelogix specializes in back-office operations, providing a comprehensive range of services designed to enhance organizational efficiency. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, recruitment process outsourcing (RPO), billing and invoicing, procurement administration, payroll processing, and customer and marketing analytics. Additionally, they facilitate automation and RPA enablement, ensuring that clients benefit from streamlined operations and improved service delivery.
What additional services does
Discretelogix
provide?
In addition to their core back-office operations, Discretelogix offers an array of supplementary services that expand their capabilities. This includes customer experience and contact center solutions, human resources recruitment and payroll services, finance and accounting support, as well as advanced AI and data services. These additional offerings allow them to provide comprehensive solutions tailored to the specific needs of their clients.
When was
Discretelogix
founded?
Discretelogix was established in 2006, which means it has been in operation for about 18 years as of 2024. Since its inception, the company has been dedicated to providing high-quality back-office services and has built a reputation for excellence in supporting a diverse range of clients.
What industry verticals does
Discretelogix
serve?
Discretelogix primarily serves clients across several key industries, including Banking & Financial Services, Telecommunications & Media, Retail & e-Commerce, and Technology & SaaS. This diverse industry focus allows them to tailor their services to meet the unique demands and challenges faced by different sectors.
What delivery model does
Discretelogix
offer?
Discretelogix employs a flexible delivery model that encompasses offshore and hybrid approaches, allowing them to cater to a variety of client needs. Offshore delivery involves providing services from locations outside the client's country, which can lead to cost efficiencies and access to a broader talent pool. Their hybrid model combines resources from multiple locations, ensuring that they can deliver high-quality services while remaining responsive to client requirements.
How many employees and/or seats does
Discretelogix
have?
Discretelogix has a workforce size ranging from 51 to 200 employees. This mid-sized team is well-equipped to handle a variety of projects, providing a balance of personalized service and operational capability.
Can
Discretelogix
be considered a good service provider for startups?
Can
Discretelogix
be considered a good service provider for SMBs?
Can
Discretelogix
be considered a good service provider for enterprises?
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