Dirsa Do It Right
Customer Experience and Contact Center
Do It Right is a contact center solutions company that provides customer experience and contact center services for retail, technology, and telecommunications sectors, known for its bilingual agents and AI-driven automation.
Size
51-200
Private
Mission
About
Do It Right offers customer experience and contact center services along with inbound customer support and multilingual support for clients in retail, technology, and telecommunications. The company operates using a nearshore model and supports U.S.-based clients.
It is recognized for its ability to reduce operational costs by up to 50%, with advanced AI technologies that automate common inquiries and enhance customer interactions.
Services
Do It Right provides customer experience and contact center services, supported by inbound customer support and multilingual support. These services cover voice, email, and chat channels, and are tailored to support diverse client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Multilingual Support
Customer & Marketing Analytics
CX Consulting & Journey Mapping
Industries Served
The company serves clients in retail, technology, and telecommunications. It has experience supporting U.S.-based businesses with services aligned to industry-specific requirements, leveraging advanced technology and bilingual capabilities.
Unique Stregths
Do It Right is known for its commitment to customer-focused service and cost efficiency, offering clients a reduction in operational costs by up to 50%. Its approach includes leveraging AI-driven automation to enhance service quality and reduce wait times, ensuring a seamless customer experience.
Delivery Footprint
Headquartered in Mexico, the company operates using a nearshore delivery model. It serves clients across the United States, with teams available 24/7 to provide continuous support tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Dirsa Do It Right
?
Dirsa Do It Right specializes in customer experience and contact center services, focusing primarily on inbound customer support and multilingual assistance. Their service offerings extend to customer and marketing analytics, as well as CX consulting and journey mapping, ensuring that they meet a wide array of client needs in enhancing customer satisfaction and operational efficiency.
What additional services does
Dirsa Do It Right
provide?
When was
Dirsa Do It Right
founded?
Dirsa Do It Right was established in 1996, which means the company has been operating for over 27 years. Since its inception, it has developed a strong reputation in the customer experience and contact center industry.
What industry verticals does
Dirsa Do It Right
serve?
Dirsa Do It Right serves a diverse range of industries, particularly focusing on Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media. This specialization allows them to tailor their services to meet the unique needs of clients across these sectors.
What delivery model does
Dirsa Do It Right
offer?
Dirsa Do It Right employs a nearshore delivery model, which involves providing services from a neighboring country—in this case, Mexico—to better serve U.S.-based clients. This approach allows for closer geographical proximity, facilitating real-time communication and operational efficiency while also reducing costs compared to traditional offshore models.
How many employees and/or seats does
Dirsa Do It Right
have?
Dirsa Do It Right has a workforce ranging from 51 to 200 employees. This size enables the company to maintain a balance between personalized service and scalability, allowing them to effectively manage client needs across various projects.
Can
Dirsa Do It Right
be considered a good service provider for startups?
Dirsa Do It Right can be a suitable service provider for startups, especially those in the retail, technology, and telecommunications sectors. With a focus on customer experience and cost-efficiency, the company employs advanced technologies and multilingual support, which are critical for startups looking to establish robust customer relationships from the outset.
Can
Dirsa Do It Right
be considered a good service provider for SMBs?
Dirsa Do It Right is well-positioned to support small and medium businesses, offering a range of customer experience solutions that can scale with the growth of its clients. Their ability to reduce operational costs significantly and provide tailored services makes them an attractive partner for SMBs looking to enhance customer satisfaction without overextending their budgets.
Can
Dirsa Do It Right
be considered a good service provider for enterprises?
While Dirsa Do It Right may not primarily target enterprise-level clients, its extensive experience and commitment to operational efficiency can appeal to larger organizations, especially those seeking nearshore support. The company’s capabilities in leveraging AI and offering multilingual services can provide added value for enterprises looking to improve customer interactions and reduce costs.
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