Direct Answer
Customer Experience and Contact Center
Bungee is a family-run BPO company that provides customer experience and contact center solutions for various industries, known for its commitment to social responsibility and community involvement.
Size
51-200
Private
Mission
To provide comprehensive solutions that help businesses grow and work more efficiently.
About
Bungee offers customer experience and contact center solutions along with e-commerce management and call center support for clients in retail, e-commerce, and event logistics. The company operates using a flexible delivery model and supports businesses of all sizes.
It is recognized for its high social and environmental impact, with a strong focus on trust and delivering real results for its clients.
Services
Bungee provides customer experience and contact center solutions supported by e-commerce management and call center support. These services include inbound customer support, technical support, and order management, tailored to enhance client operations and improve efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Industries Served
The company serves clients in retail, e-commerce, and event logistics. It has experience supporting businesses of all sizes with services aligned to industry-specific needs and operational requirements.
Unique Stregths
Bungee is known for its commitment to social responsibility and community involvement, offering clients a unique blend of flexibility and reliability. Its approach includes fostering a culture of innovation and community support, which helps deliver consistent results.
Delivery Footprint
Headquartered in Capon Bridge, West Virginia, the company operates using a flexible delivery model. It serves clients across various regions, with teams working in hybrid environments depending on client needs.
Certifications
PCI DSS
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Direct Answer
?
Direct Answer specializes in enhancing customer experiences and providing contact center solutions, with a strong emphasis on e-commerce management and call center support. Their offerings include inbound customer support, technical support at Tier 1 and Tier 2 levels, as well as order management and fulfillment services, all designed to improve operational efficiency for their clients.
What additional services does
Direct Answer
provide?
When was
Direct Answer
founded?
Direct Answer was established in 1991, which means that as of 2024, the company has been in operation for over 32 years. This extensive experience showcases their longevity and adaptability in the rapidly evolving business process outsourcing landscape.
What industry verticals does
Direct Answer
serve?
What delivery model does
Direct Answer
offer?
How many employees and/or seats does
Direct Answer
have?
Direct Answer employs between 51 to 200 individuals, indicating a mid-sized workforce that allows for personalized service while still being capable of handling a substantial volume of client needs.
Can
Direct Answer
be considered a good service provider for startups?
Direct Answer can be a suitable service provider for startups, especially those seeking to establish a strong customer support foundation from the outset. With their flexible delivery model and comprehensive service offerings, startups can benefit from tailored solutions that cater to their unique operational requirements. This adaptability allows for a scalable approach as the startup grows and evolves.
Can
Direct Answer
be considered a good service provider for SMBs?
Direct Answer is well-positioned to support small and medium businesses (SMBs) due to their commitment to delivering customized solutions that can scale with business growth. Their experience in various industries, coupled with a focus on improving operational efficiency, makes them an ideal partner for SMBs looking to enhance their customer service capabilities without the burden of extensive infrastructure.
Can
Direct Answer
be considered a good service provider for enterprises?
While Direct Answer primarily excels in supporting SMBs and startups, they also have the capabilities to cater to larger enterprises. Their certification in PCI DSS reflects a commitment to maintaining high security standards, which is crucial for larger organizations. Additionally, their flexible delivery model allows them to adapt to the sophisticated needs of enterprise clients, providing a reliable partnership for those requiring robust customer experience solutions.
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