Dimension BPO
Back-Office Operations
Dimension BPO is a specialist Business Process Outsourcing provider that provides back-office operations for the Energy and Industrial sectors, known for its hybrid delivery model and industry-specific expertise.
Size
1-10
Private
Mission
To help businesses streamline operations, reduce costs, and enhance customer experiences through expert outsourced solutions.
About
Dimension BPO offers back-office operations along with customer experience and contact center services for clients in the Energy and Industrial sectors. The company operates using a hybrid (multi-shore mix) model and supports a diverse range of organizations.
It is recognized for its tailored BPO solutions and commitment to excellence, ensuring that partners achieve their business goals while maintaining high standards of service and compliance.
Services
Dimension BPO provides back-office operations supported by customer experience and contact center services, with specific offerings such as billing & invoicing, payroll processing, and employee helpdesk. These services cover various channels and are tailored to support client needs in the Energy and Industrial sectors.
Capabilities
Billing & Invoicing
Payroll Processing
Employee Helpdesk
Industries Served
The company serves clients in Construction, Energy, and Industrial Services. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
Dimension BPO is known for its hybrid delivery model, offering clients flexibility and scalability. Its approach includes leveraging a global talent pool and technology-driven efficiencies, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using a hybrid delivery model. It serves clients across multiple regions, utilizing onshore, nearshore, and offshore delivery centers to meet diverse client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Dimension BPO
?
Dimension BPO specializes in back-office operations, which are essential for enhancing operational efficiency. Their services extend to billing and invoicing, payroll processing, and employee helpdesk support, ensuring comprehensive assistance to clients in managing their administrative tasks effectively.
What additional services does
Dimension BPO
provide?
In addition to their primary back-office operations, Dimension BPO also offers customer experience and contact center services. This extension of services enables them to provide a more holistic approach to client needs, ensuring comprehensive support across various customer interactions.
When was
Dimension BPO
founded?
Dimension BPO was established in 2010, marking over 13 years of experience in the business process outsourcing industry. Since its inception, the company has focused on delivering tailored solutions to enhance operational efficiency for its clients.
What industry verticals does
Dimension BPO
serve?
Dimension BPO serves clients primarily in the Energy & Utilities and Manufacturing & Industrial sectors. This focus allows them to address the unique challenges and requirements of these industries effectively.
What delivery model does
Dimension BPO
offer?
Dimension BPO employs a hybrid delivery model, which combines onshore, nearshore, and offshore resources to provide flexible solutions tailored to client needs. This approach allows them to leverage a diverse talent pool while ensuring efficient service delivery across various regions.
How many employees and/or seats does
Dimension BPO
have?
Dimension BPO has a small workforce, comprising between 1 to 10 employees. This size allows for a personalized approach to client service, fostering close relationships and tailored solutions.
Can
Dimension BPO
be considered a good service provider for startups?
Dimension BPO can be a suitable service provider for startups, especially those in the Energy and Industrial sectors. Their tailored back-office solutions and customer support services can help emerging businesses streamline operations and enhance customer engagement without the heavy overhead of managing these functions in-house.
Can
Dimension BPO
be considered a good service provider for SMBs?
For small and medium businesses, Dimension BPO presents a viable option due to its flexible service offerings and commitment to scalability. Their ability to provide customized solutions can help SMBs enhance operational efficiency while allowing them to focus on growth without stretching their resources too thin.
Can
Dimension BPO
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.