Digitech Outsourcing Solution
Customer Experience and Contact Center
Digitech Outsourcing Solution is a global BPO provider that provides customer experience and contact center services for healthcare, e-commerce, technology, and hospitality, known for its commitment to 100% customer satisfaction and multilingual support.
Size
51-200
Private
under-1m
Mission
To provide comprehensive services that reduce administrative burdens for clients at affordable rates, thereby enhancing their profitability.
About
Digitech Outsourcing Solution offers customer experience and contact center services along with back-office operations for clients in healthcare, e-commerce, technology, and hospitality. The company operates using an onshore model and supports small and medium-sized businesses across multiple global regions.
It is recognized for its quality-driven, client-focused approach, with a team of over 100 skilled agents ensuring high operational productivity and reliability.
Services
Digitech Outsourcing Solution provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, live chat, and email support. These services cover various communication channels and are tailored to support client needs in enhancing operational efficiency.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, e-commerce, technology, and hospitality. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Digitech Outsourcing Solution is known for its commitment to 100% customer satisfaction, offering clients reliable and cost-effective outsourcing solutions. Its approach includes adherence to international ISO standards and a strong focus on quality assurance, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Punjab, Pakistan, the company operates using an onshore delivery model. It serves clients across Europe, North America, and Australia, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Digitech Outsourcing Solution
?
Digitech Outsourcing Solution specializes in customer experience and contact center services. Their offerings encompass a range of solutions designed to enhance operational efficiency, including inbound customer support, live chat and messaging support, email support, outbound telesales and retention, as well as customer and marketing analytics. This comprehensive suite of services is tailored to meet the diverse needs of their clients, ensuring high-quality interactions across various communication channels.
What additional services does
Digitech Outsourcing Solution
provide?
When was
Digitech Outsourcing Solution
founded?
Digitech Outsourcing Solution was established in 2010, marking over 13 years of experience in the outsourcing industry as of 2024. Since its inception, the company has focused on providing reliable and cost-effective solutions to help businesses manage their customer interactions and back-office operations effectively.
What industry verticals does
Digitech Outsourcing Solution
serve?
Digitech Outsourcing Solution serves a variety of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and Travel, Hospitality & Leisure. This diverse industry focus allows the company to cater to specific needs and requirements, ensuring that its services are aligned with the unique demands of each sector.
What delivery model does
Digitech Outsourcing Solution
offer?
The company operates using an onshore delivery model, which means that their services are provided from within the client's country or region. This approach allows for closer collaboration and communication between Digitech Outsourcing Solution and its clients, fostering a better understanding of local market nuances and customer expectations.
How many employees and/or seats does
Digitech Outsourcing Solution
have?
Digitech Outsourcing Solution has a workforce ranging from 51 to 200 employees, allowing the company to maintain a balance between personalized service and operational scalability. This size positions them well to manage a variety of client needs while ensuring a dedicated and skilled team is available to support their operations.
Can
Digitech Outsourcing Solution
be considered a good service provider for startups?
While Digitech Outsourcing Solution may have the capabilities to support startups, their primary focus and strengths are more aligned with small and medium-sized businesses. Startups might find value in their customer experience and contact center services, but the company's established size and service offerings may not be as tailored to the unique, dynamic needs of nascent businesses. Startups seeking a provider should consider their specific requirements and whether the company's service model aligns with their growth trajectory.
Can
Digitech Outsourcing Solution
be considered a good service provider for SMBs?
Digitech Outsourcing Solution is well-suited for small and medium-sized businesses (SMBs) looking for reliable outsourcing services. With a strong emphasis on client satisfaction and a diverse range of services tailored to support operational efficiency, they provide SMBs with the flexibility and scalability necessary for growth. Their expertise in handling customer experience and back-office operations enables smaller enterprises to focus on core business functions while ensuring their customer interactions are effectively managed.
Can
Digitech Outsourcing Solution
be considered a good service provider for enterprises?
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