Digitech Outsourcing
Customer Experience and Contact Center
Digitech Outsourcing Solution is a comprehensive BPO provider that offers customer experience and contact center services for healthcare, e-commerce, SaaS, and hospitality sectors, known for its cost-effective solutions and commitment to quality.
Size
51-200
Private
under-1m
Mission
About
Digitech Outsourcing Solution offers customer experience and contact center services along with back-office operations and sales support for clients in healthcare, e-commerce, SaaS, and hospitality. The company operates using an onshore model and supports small to medium-sized businesses primarily in the US and UK.
It is recognized for its focus on on-time project delivery and efficient communication, with a quality-driven approach that aims to enhance client ROI.
Services
Digitech Outsourcing Solution provides customer experience and contact center services supported by back-office operations and sales support. These services include inbound customer support, outbound telesales, email support, and live chat, tailored to enhance client interactions and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Live Chat & Messaging Support
Appointment Setting
Outbound SDR / Cold Calling
Industries Served
The company serves clients in healthcare, e-commerce, SaaS, and hospitality. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements, ensuring a customized approach to each client's needs.
Unique Stregths
Digitech Outsourcing Solution is known for its commitment to on-time project delivery and maintaining high-quality standards. Its approach includes multiple levels of oversight and a dedicated quality assurance department, ensuring consistent results and client satisfaction.
Delivery Footprint
Headquartered in Punjab, Pakistan, the company operates using an onshore delivery model. It serves clients primarily in the US and UK markets, with teams dedicated to providing seamless support across various channels.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Non-Profit & NGOs
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Digitech Outsourcing
?
Digitech Outsourcing specializes in providing customer experience and contact center solutions, enhancing client interactions through a comprehensive range of services. Their offerings include inbound customer support, outbound telesales and retention, email support, live chat and messaging assistance, appointment setting, and outbound sales development and cold calling. This diverse service portfolio is designed to optimize operational efficiency and improve customer satisfaction.
What additional services does
Digitech Outsourcing
provide?
In addition to their primary focus on customer experience and contact center services, Digitech Outsourcing also offers back-office operations and sales lead-generation services. This extended service capability allows them to provide comprehensive support to their clients, covering both front-end customer interactions and essential back-office functions.
When was
Digitech Outsourcing
founded?
Digitech Outsourcing was established in 2010, marking over 13 years in the industry as of 2024. Since its inception, the company has dedicated itself to delivering high-quality outsourcing solutions, focusing on enhancing the customer experience through tailored services.
What industry verticals does
Digitech Outsourcing
serve?
Digitech Outsourcing serves a variety of industries, specifically focusing on Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Travel, Hospitality & Leisure, and Non-Profit & NGOs. This multi-industry approach allows them to cater to the unique needs of clients across different sectors.
What delivery model does
Digitech Outsourcing
offer?
The company utilizes an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach enables closer communication, better understanding of client needs, and more efficient service delivery, particularly for businesses located in the US and UK.
How many employees and/or seats does
Digitech Outsourcing
have?
Digitech Outsourcing has a workforce of between 51 to 200 employees. This size allows the company to maintain a personalized approach to client service while ensuring adequate staffing to meet the diverse needs of their customers.
Can
Digitech Outsourcing
be considered a good service provider for startups?
While Digitech Outsourcing primarily serves small to medium-sized businesses, their services could also be beneficial for startups. Their flexible service offerings and commitment to quality can provide startups with the necessary support to establish a strong customer base. However, startups may need to consider their specific needs and budget when engaging with a provider of this size.
Can
Digitech Outsourcing
be considered a good service provider for SMBs?
Digitech Outsourcing is well-positioned as a service provider for small and medium-sized businesses (SMBs). Their tailored services are designed to meet the specific needs of these businesses, allowing for flexibility and scalability as clients grow. With a strong focus on effective communication and timely project delivery, they can help SMBs enhance their customer engagement and operational efficiency.
Can
Digitech Outsourcing
be considered a good service provider for enterprises?
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