Digitech Call System Pvt Ltd
Customer Experience and Contact Center
Digitech Outsourcing Solution is a global BPO company that provides customer experience and contact center services for banking, financial services, and retail, known for its commitment to quality and customer satisfaction.
Size
51-200
Private
Mission
To deliver comprehensive BPO solutions globally, easing administrative burdens for clients at affordable rates and enhancing their profitability.
About
Digitech Outsourcing Solution offers customer experience and contact center services along with back-office operations and AI data services for clients in banking, financial services, retail, and e-commerce. The company operates using an offshore model and supports clients across Europe, North America, and Australia.
It is recognized for its friendly and responsive customer service, with a strong emphasis on quality assurance and on-time project delivery.
Services
Digitech Outsourcing Solution provides customer experience and contact center services supported by back-office operations and AI-driven data services. These services cover inbound and outbound call support, live chat, email assistance, and technical support, tailored to enhance client operations and customer satisfaction.
Capabilities
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Appointment Setting
Campaign Management
Automation & RPA Enablement
Industries Served
The company serves clients in banking, financial services, retail, e-commerce, and gaming. It has experience supporting diverse businesses with services aligned to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
Digitech Outsourcing Solution is known for its commitment to 100% customer satisfaction and adherence to international ISO standards, offering clients cost-effective solutions that enhance ROI. Its approach includes a quality assurance department and supervisory oversight, ensuring high standards of work and productivity.
Delivery Footprint
Headquartered in Punjab, Pakistan, the company operates using an offshore delivery model. It serves clients across Europe, North America, and Australia, with teams working in a centralized office setup to ensure reliability and service quality.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Digitech Call System Pvt Ltd
?
Digitech Call System Pvt Ltd specializes in delivering customer experience and contact center solutions. Their offerings include a diverse array of services such as technical support at both Tier 1 and Tier 2 levels, inbound customer support, outbound telesales and retention, as well as live chat and messaging support. Additionally, they provide email support, data entry and processing, recruitment process outsourcing (RPO), talent sourcing and screening, appointment setting, campaign management, and automation and RPA enablement, all designed to enhance operational efficiency and customer satisfaction.
What additional services does
Digitech Call System Pvt Ltd
provide?
When was
Digitech Call System Pvt Ltd
founded?
Digitech Call System Pvt Ltd was established in 2010, marking over 13 years in the business as of 2024. Since its inception, the company has focused on providing comprehensive BPO solutions tailored to the needs of its clients, establishing a strong presence in the outsourcing industry.
What industry verticals does
Digitech Call System Pvt Ltd
serve?
The company caters to various industries, specifically focusing on Banking & Financial Services, Retail & e-Commerce, and Gaming & Entertainment. This diverse industry engagement enables Digitech Call System Pvt Ltd to tailor its services to meet the specific needs and compliance requirements of different sectors.
What delivery model does
Digitech Call System Pvt Ltd
offer?
Digitech Call System Pvt Ltd operates using an offshore delivery model. This approach means that services are provided from a different country, allowing the company to leverage cost efficiencies while maintaining high service quality. By centralizing its operations in dedicated facilities, the company ensures reliability and effective communication with clients across various international markets.
How many employees and/or seats does
Digitech Call System Pvt Ltd
have?
Digitech Call System Pvt Ltd has a workforce comprising between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and operational capacity, enabling them to effectively manage projects and respond to client needs.
Can
Digitech Call System Pvt Ltd
be considered a good service provider for startups?
For startups, Digitech Call System Pvt Ltd can be a valuable service provider due to its flexible range of services and experience in various industries. Their ability to offer tailored support, particularly in customer experience and back-office operations, allows startups to focus on their core business activities while ensuring that customer interactions are handled professionally. This can be particularly beneficial for startups looking to establish a solid customer base without the burden of extensive operational overhead.
Can
Digitech Call System Pvt Ltd
be considered a good service provider for SMBs?
Small and medium businesses can benefit significantly from the services offered by Digitech Call System Pvt Ltd. With a diverse service portfolio that includes both customer support and back-office operations, the company provides scalable solutions that can grow alongside SMBs. Their emphasis on quality assurance and client satisfaction makes them an attractive partner for businesses seeking to enhance their operational efficiency and customer engagement.
Can
Digitech Call System Pvt Ltd
be considered a good service provider for enterprises?
While Digitech Call System Pvt Ltd is well-equipped to serve enterprises and large companies through its comprehensive service offerings and commitment to quality, its strengths may be more pronounced in supporting small to medium-sized businesses. Enterprises might find value in their structured approach to customer experience and operational support; however, they should assess the company's capacity to meet complex requirements typical of larger organizations. The focus on ISO standards and quality assurance does provide a level of reliability that can appeal to enterprise clients.
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