Digital Telecommunication
Customer Experience and Contact Center
Digital Telecommunications Corporation (DTC) is a leading provider that offers customer experience and contact center solutions for healthcare and life sciences, known for its commitment to quality and innovative technology.
Size
51-200
Private
10m-50m
Mission
To ensure customers benefit from the latest technology advancements through a commitment to quality.
About
Digital Telecommunications Corporation (DTC) offers customer experience and contact center solutions along with voice and data communication services for clients in healthcare and life sciences. The company operates using a work-from-home model and supports a range of clients from small businesses to large enterprises.
It is recognized for its Triple Diamond dealer status and a team of experienced professionals, ensuring high-quality service and customer satisfaction.
Services
Digital Telecommunications Corporation (DTC) provides customer experience and contact center solutions, supported by voice and data communication services. These services include inbound customer support and technical support (Tier 1/2), and are tailored to support business communication needs across various channels.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting large hospital systems with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
DTC is known for its commitment to quality and innovative technology, offering clients a knowledgeable staff with an average of 10 years of technician experience. Its approach includes ongoing innovation and premier customer service, which help deliver consistent and reliable solutions.
Delivery Footprint
Headquartered in Santa Clarita, CA, the company operates using a work-from-home delivery model. It serves clients across the Southern California region, with teams capable of supporting remote work environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
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What's the main service provided by
Digital Telecommunication
?
Digital Telecommunication specializes in providing customer experience and contact center solutions. Their primary focus includes inbound customer support and technical support at both Tier 1 and Tier 2 levels, ensuring comprehensive assistance tailored to meet diverse business communication needs.
What additional services does
Digital Telecommunication
provide?
When was
Digital Telecommunication
founded?
Digital Telecommunication was established in 1982, marking over 40 years of experience in the industry as of 2024. This long-standing presence underscores the company's commitment to evolving with technological advancements and delivering quality services to its clients.
What industry verticals does
Digital Telecommunication
serve?
Digital Telecommunication primarily serves the Healthcare & Life Sciences sectors. Their expertise in these fields allows them to cater to the specific requirements of clients, including large hospital systems, ensuring that they meet industry standards and leverage appropriate technology platforms.
What delivery model does
Digital Telecommunication
offer?
Digital Telecommunication employs a work-from-home delivery model, which allows for flexibility and scalability in their operations. This means that their team operates remotely, providing services without the constraints of a traditional office setup. Such an approach can enhance efficiency and responsiveness to client needs, making it an effective solution for businesses seeking adaptable support.
How many employees and/or seats does
Digital Telecommunication
have?
Digital Telecommunication has a workforce ranging from 51 to 200 employees. This size indicates a solid team capable of delivering personalized service while maintaining the agility needed to adapt to client demands and market changes.
Can
Digital Telecommunication
be considered a good service provider for startups?
Digital Telecommunication can be a suitable service provider for startups, particularly those in the healthcare and life sciences sectors. Their experience in delivering customer support solutions can help new businesses establish efficient communication channels from the outset. Additionally, the company's commitment to utilizing the latest technology advancements ensures that startups can benefit from innovative solutions that support their growth.
Can
Digital Telecommunication
be considered a good service provider for SMBs?
Digital Telecommunication is well-positioned to support small and medium businesses (SMBs). Their scalable service offerings, combined with a focus on quality customer support and technical assistance, make them an excellent partner for SMBs looking to enhance their customer experience without overwhelming their resources. The work-from-home delivery model also provides flexibility that is often crucial for growing businesses.
Can
Digital Telecommunication
be considered a good service provider for enterprises?
While Digital Telecommunication has capabilities that may appeal to larger enterprises, their strengths are particularly tailored to smaller and mid-sized organizations. Their focus on personalized service and commitment to quality suggests that they are best suited for businesses that value close collaboration and specialized support rather than the extensive infrastructure often required by large corporations.
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