Digital Partner
Customer Experience and Contact Center
Digital Partner Chile is a BPO company that provides customer experience and contact center solutions for various industries, known for its onshore service delivery model.
Size
51-200
Private
Mission
To enhance business processes and consumer experiences through innovative technology while providing excellent service and support.
About
Digital Partner Chile offers customer experience and contact center solutions along with telephone answering and sales outsourcing services for clients in diverse sectors. The company operates using an onshore model and supports local businesses within Chile.
It is recognized for its commitment to customer satisfaction, with a focus on providing excellent service and support to enhance business processes.
Services
Digital Partner Chile provides customer experience and contact center solutions supported by telephone answering and sales outsourcing services. These services include inbound customer support and outbound telesales, tailored to support client needs in managing customer interactions and sales-related processes.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients across various industries, focusing on general customer service and sales functions. It has experience supporting businesses that require call center and sales outsourcing support, adapting its services to meet diverse industry requirements.
Unique Stregths
Digital Partner Chile is known for its onshore delivery model, offering clients localized support and expertise. Its approach includes leveraging specialized personnel and technological infrastructure to ensure efficient operations and high levels of customer satisfaction.
Delivery Footprint
Headquartered in Las Condes, Chile, the company operates using an onshore delivery model. It serves clients primarily within the local market, providing dedicated support to businesses looking for reliable outsourcing solutions.
Certifications
ISO 9000
SAS 70
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Digital Partner
?
Digital Partner specializes in delivering customer experience and contact center solutions. Their offerings include inbound customer support, which ensures that clients receive prompt assistance with their inquiries, and outbound telesales, focusing on sales and retention efforts. This comprehensive service portfolio is designed to meet the diverse needs of clients across various industries, enhancing customer interactions and driving sales success.
What additional services does
Digital Partner
provide?
When was
Digital Partner
founded?
Digital Partner was established in 2019, marking a fresh entry into the BPO landscape. As of 2024, the company has been operating for five years, during which it has carved a niche for itself in the customer experience and contact center domain in Chile.
What industry verticals does
Digital Partner
serve?
What delivery model does
Digital Partner
offer?
Digital Partner utilizes an onshore delivery model, which means that their services are provided within the same country where their clients operate, specifically in Chile. This approach allows for close collaboration with local businesses, ensuring that the support provided is tailored to the cultural and operational nuances of the local market.
How many employees and/or seats does
Digital Partner
have?
Digital Partner currently has a workforce comprising between 51 and 200 employees. This range indicates a solid team size that enables the company to effectively manage its operations and deliver quality service to its clients.
Can
Digital Partner
be considered a good service provider for startups?
Digital Partner is well-positioned to serve startups, particularly those looking for reliable customer support and sales solutions. With a focus on enhancing business processes through innovative technology and excellent service, startups can benefit from their tailored offerings that address the unique challenges of early-stage businesses. The onshore delivery model further supports startups by providing them with localized expertise and support.
Can
Digital Partner
be considered a good service provider for SMBs?
For small and medium businesses, Digital Partner is an excellent service provider due to its scalable solutions and flexible approach. Their experience in catering to various industries allows them to adapt their services to meet the specific needs of SMBs, ensuring that these businesses receive the necessary support to grow and thrive in competitive markets.
Can
Digital Partner
be considered a good service provider for enterprises?
Digital Partner can also be a suitable provider for enterprises and large companies, thanks to its established infrastructure and commitment to quality service. With certifications such as ISO 9000 and SAS 70, the company demonstrates its adherence to high standards of operational excellence, which is crucial for larger organizations seeking reliable outsourcing partners. Their onshore delivery model ensures that enterprises receive dedicated support that aligns with their operational requirements.
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