Digicall Group specializes in delivering customer experience and contact center solutions, complemented by various back-office operations. Their service offerings include inbound customer support, outbound telesales and retention, claims processing, quality assurance and monitoring, order management and fulfillment, as well as document indexing and digitization. This comprehensive suite allows them to effectively manage high-volume customer interactions and streamline incident responses for their clients.

In addition to their core offerings, Digicall Group provides back-office operations that enhance their service capabilities. This includes a range of support functions that streamline processes and improve overall operational efficiency for their clients.

Established in 1985, Digicall Group has been operating for nearly 39 years. Since its inception, the company has grown and evolved, becoming a prominent player in the customer experience and contact center industry, particularly within the insurance sector.

Digicall Group primarily serves clients in the insurance sector. Their expertise includes handling specific types of claims, such as motor, plumbing, and building glass claims, making them well-suited to meet the unique demands of this industry.

Digicall Group employs a hybrid delivery model, combining offshore and onshore resources to provide flexible service options. This means they utilize teams across different locations to ensure efficiency and responsiveness, tailoring their approach to meet varied client needs, whether through remote or on-site support.

With a workforce ranging from 1,000 to 5,000 employees, Digicall Group boasts a significant number of skilled professionals. This robust team enables them to manage extensive customer interactions and deliver high-quality service across their operations.