Dialogmarket
Customer Experience and Contact Center
DialogMarket is a BPO provider that provides customer experience and contact center solutions for various sectors, known for its multilingual support and hybrid delivery model.
Size
11-50
Public
Mission
About
DialogMarket offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and live chat services for clients in diverse industries. The company operates using a hybrid delivery model and supports businesses globally.
It is recognized for its advanced call center technology, with multilingual staff that enhances customer engagement and operational efficiency.
Services
DialogMarket provides customer experience and contact center solutions, supported by inbound customer support, outbound telesales, and live chat services. These services cover various communication channels and are tailored to support businesses in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Live Chat & Messaging Support
Email Support
Appointment Setting
Lead Research & List Building
Market & Competitive Intelligence
Data Collection & Survey Programming
Industries Served
The company serves clients across multiple sectors, enhancing customer support capabilities for any business needing outsourced call center services. It has experience supporting diverse client types with services aligned to their specific requirements.
Unique Stregths
DialogMarket is known for its multilingual support and advanced call center technology, offering clients a robust operational framework. Its approach includes leveraging technology to streamline operations and improve customer experience, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Hollywood, Florida, the company operates using a hybrid delivery model. It serves clients across various geographies, with teams working in both onshore and nearshore environments to meet client needs.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Dialogmarket
?
Dialogmarket specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support and outbound telesales, complemented by various sub-services such as multilingual support, live chat and messaging assistance, email support, appointment setting, lead research and list building, as well as data collection and survey programming. This diverse range of services positions Dialogmarket as a versatile partner for businesses seeking to enhance their customer interactions.
What additional services does
Dialogmarket
provide?
When was
Dialogmarket
founded?
What industry verticals does
Dialogmarket
serve?
What delivery model does
Dialogmarket
offer?
Dialogmarket employs a hybrid delivery model, which includes onshore, nearshore, offshore, and a mixed approach. Onshore refers to services provided within the same country as the client, ensuring direct communication and cultural alignment. Nearshore involves outsourcing to neighboring countries, which can facilitate quicker response times and similar time zones. Offshore services, on the other hand, are delivered from distant locations, often benefitting from cost advantages. This mixed delivery model allows Dialogmarket to offer flexible solutions tailored to the specific needs of their clients across various geographies.
How many employees and/or seats does
Dialogmarket
have?
Dialogmarket has a workforce comprising between 11 to 50 employees. This relatively small team enables them to maintain a close-knit operational environment, fostering agility and personalized service delivery while still being capable of supporting a diverse range of client needs.
Can
Dialogmarket
be considered a good service provider for startups?
For startups, Dialogmarket can be an excellent service provider due to its flexible service offerings and the ability to scale operations as needed. The company’s focus on customer experience ensures that startups can establish a strong foundation for customer engagement from the outset. With services that cater to various communication channels, Dialogmarket can help startups effectively manage their customer interactions, allowing them to concentrate on growth and innovation.
Can
Dialogmarket
be considered a good service provider for SMBs?
Dialogmarket is well-positioned to serve small and medium-sized businesses (SMBs) due to its comprehensive service portfolio and flexible delivery model. The company’s range of inbound and outbound services is designed to support the unique needs of SMBs, enabling them to enhance their customer support capabilities without the burden of maintaining large in-house teams. Additionally, their hybrid delivery model allows SMBs to access cost-effective solutions while still providing quality customer interactions.
Can
Dialogmarket
be considered a good service provider for enterprises?
While Dialogmarket has the capabilities to support larger enterprises, its relatively small team size may limit its scalability for very large organizations with extensive needs. However, their advanced call center technology and multilingual support can be attractive for enterprises looking for reliable and sophisticated customer engagement solutions. The hybrid delivery model also offers flexibility that can meet various operational demands, making Dialogmarket a potential partner for enterprises aiming to improve customer experience.
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