Dialamerica specializes in providing exceptional customer experience management and contact center services. Their offerings encompass a wide range of support, including inbound customer assistance, outbound telesales and retention efforts, multilingual capabilities, technical support at both Tier 1 and Tier 2 levels, claims processing, data entry and processing, order management, as well as billing and invoicing. Additionally, they enable automation and robotic process automation (RPA), ensuring that client interactions are efficient and effective.

Dialamerica was established in 1957, marking over 66 years in the business. Since its inception, the company has grown and adapted to meet the evolving needs of its clients in the customer service sector, continuously enhancing its offerings and operational capacities.

Dialamerica focuses its services primarily in the Healthcare & Life Sciences and Energy & Utilities sectors. This industry-specific approach allows them to tailor their services to meet the unique challenges and regulatory requirements of these fields, ensuring high levels of compliance and quality in their operations.

Dialamerica employs a flexible delivery model that includes both onshore and nearshore options. Onshore delivery refers to services provided within the same country as the client, while nearshore involves service delivery from neighboring countries. This approach allows Dialamerica to maintain closer communication with clients and ensure high service quality, while also offering cost-effective solutions that leverage geographical advantages.

Dialamerica employs between 201 and 500 individuals, which positions them as a mid-sized company. This size allows for a balance between personalized service and scalability, enabling them to manage a substantial volume of customer interactions effectively.