Deusto Enterprise Services Sl
Customer Experience and Contact Center
Deusto Es is a BPO provider that offers customer experience management for various industries, known for its tailored outsourcing solutions and technological integration.
Size
1-10
Private
Mission
To form responsible professionals and global citizens inspired by values of social justice, service, and continuous learning.
About
Deusto Es offers customer experience management along with back-office operations for clients in telecommunications, financial services, insurance, healthcare, utilities, and e-commerce. The company operates using a nearshore and offshore model and supports clients predominantly in Europe and internationally.
It is recognized for its customized outsourcing solutions, with a strong emphasis on leveraging technology and AI to enhance efficiency and improve customer interactions.
Services
Deusto Es provides customer experience management supported by back-office operations and specific offerings such as inbound customer support, technical support, social media customer care, and data processing. These services cover multichannel communication and are tailored to support complex service workflows and high-quality customer interactions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Data Entry & Data Processing
Automation & RPA Enablement
Industries Served
The company serves clients in telecommunications, financial services, insurance, healthcare, utilities, and e-commerce. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Deusto Es is known for its commitment to customer experience and operational efficiency, offering clients customized solutions that leverage digital transformation. Its approach includes flexible delivery models and a focus on continuous improvement, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Spain, the company operates using nearshore and offshore delivery models. It serves clients across Europe and beyond, with teams working in remote and digital communication environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Energy & Utilities
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Deusto Enterprise Services Sl
?
Deusto Enterprise Services Sl specializes in customer experience management and offers a comprehensive range of services designed to enhance client interactions. Their key offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, social media customer care, and live chat and messaging support. Additionally, they provide email support, customer experience consulting, journey mapping, as well as data entry and processing. The company aims to deliver tailored solutions that cater to complex service workflows across various communication channels.
What additional services does
Deusto Enterprise Services Sl
provide?
In addition to its primary focus on shared-services transformation, Deutsche Telekom Services Europe Slovakia offers software engineering and product development services. This expanded service portfolio allows the company to provide comprehensive digital solutions that cater to the evolving needs of its clients in various sectors.
When was
Deusto Enterprise Services Sl
founded?
Deusto Enterprise Services Sl was established in 2003, marking over 20 years of experience in the business process outsourcing industry. Since its inception, the company has focused on delivering high-quality customer service and operational support to its clients, growing alongside the evolving demands of various industries.
What industry verticals does
Deusto Enterprise Services Sl
serve?
Deusto Enterprise Services Sl serves a diverse array of industries, including Telecommunications & Media, Banking & Financial Services, Insurance, Healthcare & Life Sciences, Energy & Utilities, and Retail & e-Commerce. This broad industry focus allows the company to tailor its services to meet the specific needs and challenges faced by businesses in these sectors.
What delivery model does
Deusto Enterprise Services Sl
offer?
Deusto Enterprise Services Sl employs both nearshore and offshore delivery models to meet client needs effectively. Nearshore delivery refers to outsourcing services to neighboring countries, often resulting in similar time zones and cultural affinities, while offshore delivery involves utilizing resources in distant countries. This flexible approach enables the company to optimize operational efficiency and provide quality support to clients across Europe and beyond.
How many employees and/or seats does
Deusto Enterprise Services Sl
have?
Deusto Enterprise Services Sl operates with a small workforce, comprising between 1 and 10 employees. This size allows the company to maintain a close-knit team that can offer personalized service and agile responses to client needs.
Can
Deusto Enterprise Services Sl
be considered a good service provider for startups?
Deusto Enterprise Services Sl can be a viable partner for startups, especially those looking for personalized service and flexibility in their operations. With a small team, the company can provide tailored solutions that align closely with the unique needs of emerging businesses. Their experience in customer experience management and back-office operations can help startups effectively manage customer interactions and operational tasks as they grow.
Can
Deusto Enterprise Services Sl
be considered a good service provider for SMBs?
Deusto Enterprise Services Sl is well-suited to support small and medium-sized businesses (SMBs). Their flexible service offerings and commitment to delivering customized solutions can help SMBs scale effectively while managing costs. The company's experience across various industries further enhances its capability to meet the diverse needs of growing businesses.
Can
Deusto Enterprise Services Sl
be considered a good service provider for enterprises?
While Deusto Enterprise Services Sl may not be the most suitable partner for large enterprises, it can still provide valuable support in specific areas. Their focus on customer experience management, combined with a commitment to operational efficiency, allows them to deliver tailored solutions. However, enterprises seeking extensive resources and scale may need to consider larger providers with more extensive infrastructures.
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